Neiman Marcus in hires to evolve store experience
Neiman Marcus Group has added two executives to its evolving leadership team
The luxury retailer announced the appointments of David Goubert to executive VP, stores and retail experience. Goubert joins Neiman Marcus from Starboard Cruise Services, a division of LVMH, where he was most recently senior VP, luxury cruise lines. He spent 20 years at LVMH where he evolved the customer experience at Louis Vuitton as a senior VP and regional director.
In addition, Neiman Marcus named Ginger Mollo as senior VP, retail experience – West Coast. Previously, she spent 18 years at Apple where she held multiple senior management roles in their retail stores division. Most recently, Mollo was the global lead for advancing the culture of Apple within the store environment through the development of an elite sales team and innovative training tools.
The two executives will be integral in accelerating Neiman Marcus’ customer-centric strategy and evolving the store experience, the company said.
“We are transforming the Neiman Marcus Group into a luxury customer platform – focused on customer engagement across a luxury lifestyle,” said Geoffroy van Raemdonck, who took the reins as CEO in February 2018. “To do this, we believe innovation starts at the top, and we continue to recruit executives with outstanding performance track records who come from the best in class customer and digital-centric organizations to accelerate our transformation.”
The new hires are the latest additions to Neiman Marcus’ executive team under the leadership of van Raemdonck. Stefanie Tse recently joined the company from Sephora and Louis Vuitton, as senior VP of omnichannel customer experience, and Matt Marcotte joined as COO, coming from Tori Burch and Apple.
“As we evolve how we engage our customers in a channel-less way, we are committed to investing in our talented retail teams as well as the digital capabilities and new experiences that will elevate how we interact with our customers and exceed their expectations,” stated van Raemdonck.
The luxury retailer announced the appointments of David Goubert to executive VP, stores and retail experience. Goubert joins Neiman Marcus from Starboard Cruise Services, a division of LVMH, where he was most recently senior VP, luxury cruise lines. He spent 20 years at LVMH where he evolved the customer experience at Louis Vuitton as a senior VP and regional director.
In addition, Neiman Marcus named Ginger Mollo as senior VP, retail experience – West Coast. Previously, she spent 18 years at Apple where she held multiple senior management roles in their retail stores division. Most recently, Mollo was the global lead for advancing the culture of Apple within the store environment through the development of an elite sales team and innovative training tools.
The two executives will be integral in accelerating Neiman Marcus’ customer-centric strategy and evolving the store experience, the company said.
“We are transforming the Neiman Marcus Group into a luxury customer platform – focused on customer engagement across a luxury lifestyle,” said Geoffroy van Raemdonck, who took the reins as CEO in February 2018. “To do this, we believe innovation starts at the top, and we continue to recruit executives with outstanding performance track records who come from the best in class customer and digital-centric organizations to accelerate our transformation.”
The new hires are the latest additions to Neiman Marcus’ executive team under the leadership of van Raemdonck. Stefanie Tse recently joined the company from Sephora and Louis Vuitton, as senior VP of omnichannel customer experience, and Matt Marcotte joined as COO, coming from Tori Burch and Apple.
“As we evolve how we engage our customers in a channel-less way, we are committed to investing in our talented retail teams as well as the digital capabilities and new experiences that will elevate how we interact with our customers and exceed their expectations,” stated van Raemdonck.