Lowe's taps insider as new COO
Lowe's Companies has appointed Richard D. Maltsbarger, Lowe's chief development officer and president, international, as COO, effective Feb. 3, 2018.
Maltsbarger succeeds Rick D. Damron who plans to retire after 36 years with the company. Damron has served as COO since 2012.
In his new role, Maltsbarger, 42, will be responsible for delivering seamless omnichannel experiences to execute Lowe's brand promise and build lasting customer loyalty. He will oversee areas including store operations, supply chain, pro and services, while also working closely with Michael P. McDermott, chief customer officer, to further enhance our omnichannel customer experience. Maltsbarger has led Lowe's international operations since 2015 and has a deep background in developing and executing strategy based on customer insights.
“Richard is a proven leader with a keen understanding of our business and industry,” stated Robert Niblock, Lowe’s chairman, president, and CEO. “He brings vast consumer knowledge from various roles within Lowe's and has been instrumental in the development and implementation of our strategy. We are confident that in this new role, Richard will continue to enhance our capabilities and processes as we execute our plans and meet customers' rapidly evolving expectations.”
Maltsbarger joined Lowe's in 2004 as director of customer analytics and held various senior leadership roles including business development executive, senior vice president of strategy, VP of strategic planning and vice president of research.
Maltsbarger succeeds Rick D. Damron who plans to retire after 36 years with the company. Damron has served as COO since 2012.
In his new role, Maltsbarger, 42, will be responsible for delivering seamless omnichannel experiences to execute Lowe's brand promise and build lasting customer loyalty. He will oversee areas including store operations, supply chain, pro and services, while also working closely with Michael P. McDermott, chief customer officer, to further enhance our omnichannel customer experience. Maltsbarger has led Lowe's international operations since 2015 and has a deep background in developing and executing strategy based on customer insights.
“Richard is a proven leader with a keen understanding of our business and industry,” stated Robert Niblock, Lowe’s chairman, president, and CEO. “He brings vast consumer knowledge from various roles within Lowe's and has been instrumental in the development and implementation of our strategy. We are confident that in this new role, Richard will continue to enhance our capabilities and processes as we execute our plans and meet customers' rapidly evolving expectations.”
Maltsbarger joined Lowe's in 2004 as director of customer analytics and held various senior leadership roles including business development executive, senior vice president of strategy, VP of strategic planning and vice president of research.