Customer Service / Guest Experience

A quick service restaurant chain is making its debut at the top spot in the American Customer Satisfaction Index’s (ACSI) Restaurant and Food Delivery Study.

Shake Shack Inc. is launching "Project Catalyst," an initiative to scale its digital, data, and operational platforms as it expands to 1,500 company-owned stores.

Target Corp. is partnering with a parenting technology platform to guide customers online through registry creation and product recommendations.

Applebee’s Neighborhood Grill + Bar is upgrading a number of in-store solutions, centered on a new POS implementation.

A rapidly growing quick-service chicken franchise is using a modern twist on the mystery shopper concept.

New data reveals artificial intelligence is becoming a major customer experience tool.