ACSI: Diners have a new favorite quick service restaurant brandA quick service restaurant chain is making its debut at the top spot in the American Customer Satisfaction Index’s (ACSI) Restaurant and Food Delivery Study. Shake Shack supporting growth with technology transformationShake Shack Inc. is launching "Project Catalyst," an initiative to scale its digital, data, and operational platforms as it expands to 1,500 company-owned stores. TotSquad partners with Target on baby 'concierge' program Target Corp. is partnering with a parenting technology platform to guide customers online through registry creation and product recommendations. Applebee’s revamps store operations with new POS system Applebee’s Neighborhood Grill + Bar is upgrading a number of in-store solutions, centered on a new POS implementation. Dave's Hot Chicken boosts customer reviews with video data A rapidly growing quick-service chicken franchise is using a modern twist on the mystery shopper concept. Retailers adopt AI for customer experience New data reveals artificial intelligence is becoming a major customer experience tool.
