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Industry Guide

New research shows that 87% of consumers say online reviews and ratings are more critical than ever. And, 32% of shoppers wouldn’t purchase a product without seeing negative reviews. So, how can retailers understand how their customers think as they research, review, and make purchasing decisions?

Download this report from Chatmeter, a leader in brand intelligence and reputation management for multi-location retailers, to learn how to:

     - How to serve the generation with tremendous worldwide spending power 
     - How to use a Total Experience strategy and expect more satisfied customers
     - Why 73% of consumers say CX is as critical as price and product quality

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