OPERATIONS

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OPERATIONS

News and analysis on brick-and-mortar retail store and online retail operations, including inventory, supply chain, security, payment systems and workforce issues.

Kroger, Walgreens provide back-end support for retail pilot

Leaders in the grocery and drugstore verticals are forming a new group purchasing organization.

Shrinking the supply chain skills gap with prescriptive analytics

It’s no secret that retail supply chain and warehousing face a shortage of talent in the near future. 

Dick’s Sporting Goods is striving to win the competition against fraudulent logins.

Not every growing retail trend is a positive one.

walmart nuro

A discount giant is expanding its testing of autonomous vehicles for online grocery delivery.

Old Navy + Postmates

Old Navy is teaming up with an on-demand delivery provider to offer same-day delivery during the holiday season.

Save A Lot is looking to improve its customer experience and employee training with a mobile execution management app. 

dominos delivery person holding mobile phone

Domino’s Pizza is moving forward with GPS delivery tracking technology.

Walmart Canada

Walmart Canada’s newest distribution center features artificial intelligence and automation.

Amazon dc

Amazon has reportedly had to clarify the exact meaning of “one-day” shipping to miffed Prime members.

albert heijn cashierless store

Ahold Delhaize is testing grab-and-go technology. The supermarket giant opened a “digital” store under its Albert Heijn banner at Schiphol Airport in Amsterdam. The store will be open for a two-month trial. Here’s how it works: Customers scan their contactless debit card to enter.

Ikea U.S. wants to remove waste from its reverse supply chain as part of its commitment to build a circular business. Ikea U.S. is partnering with Optoro, a provider of returns optimization technology.

Generation Z group

The newest generation of employees has some old-school motivations for choosing a job.

A specialty Western wear retailer simplifies in-store digital product searches.

smart shelf

Amazon is entering the business of letting businesses automatically reorder supplies. The e-tail giant is introducing Dash Smart Shelf, a scale upon which businesses can stack basic office supplies such as sticky notes, copy paper, and disposable cups.

A major supermarket conglomerate is taking a page from Amazon’s grocery playbook.

security breach concept

The nation’s largest department store chain has been the victim of an online security breach.

crime on laptop

Both retailers and consumers are reporting growing levels of fraudulent online and in-store transactions.

Drone in sky

The era of drone delivery in retail is finally arriving, but what will it actually entail?

Loblaw

A leading Canadian grocer will pilot automated fulfillment of its buy-online-pickup-in-store offering.

workplace injury

Injuries in the workplace are a costly problem for retailers.

grocery cart

Amazon is diving deeper into brick-and-mortar with a report that has selected a California site for its new grocery store concept.

open padlock

One of the hottest holiday trends in e-commerce is a new cybercrime technique.

Capitol building

For better or worse, most of the legislative and regulatory issues important to the retail community will be addressed (or not) through the lens of the 2020 presidential election cycle.

seasonal employees

Retailers are bolstering their workforces by cultivating the skills of seasonal staffers and transitioning them into full-time associates. The labor market continues to tighten, forcing retailers to ramp up hiring efforts of full-time associates.

employee helping customer

Retail employees are staying put longer.

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