OPERATIONS

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OPERATIONS

News and analysis on brick-and-mortar retail store and online retail operations, including inventory, supply chain, security, payment systems and workforce issues.

Shoe Carnival steps into omnichannel merchandise planning

A footwear retailer is supporting a more targeted assortment approach.

NRF Expo floor

NRF 2020: The year technology got practical

The most striking thing about the NRF 2020 Vision conference was the lack of striking things.

Dimas Gimeno

Retailers need to evaluate the need for industry transformation in areas including the store and training.

Carvana delivery

Carvana is launching as-soon-as-next-day vehicle delivery in Minneapolis.

Person holding planet

Who your customers are may factor into sustainability decisions. According to “The State of Consumer Spending: Gen Z Shoppers Demand Sustainable Retail,” a new survey from digital testing platform First Insight, 62% of Gen Z respondents prefer to buy from sustainable brands, on par with millenni

A major mall operator is accepting returns of online purchases at more locations.

Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS.

workforce management

Express is reducing the size of its workforce.

fedex delivery

Amazon is reportedly allowing third-party sellers to use FedEx ground delivery services once again.

trade war

President Donald Trump signed a partial trade agreement with China on Wednesday that marks the first step to curb the 18-month-plus trade war between the world’s largest economies.

nrf show visitors

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

BevMo!

A specialty beverage retailer is ensuring a consistent physical and digital customer experience.

weis storefront

A regional grocer is providing customers with a choice of checkout options.

Only one in three stores were fully prepared in terms of holiday staffing.

walmart's shelf-scanning bot

Walmart is expanding its use of automated shelf-scanning inventory robot technology. 

H&M storefront

H&M is giving its shoppers another payment option.

A leading luxury retailer is leveraging robotics to help ensure customers have access to the products they want, in-store as well as online.

employee with mobile device

A specialty office products retailer is mobilizing fulfillment across the enterprise.

shopper with bags

Deloitte advises retailers to stress factors including convenience and digital enablement in the coming year.

Several specific technologies can help keep customers coming back to your stores.

Trade war, returns, and sustainable shipping are just some of the issues on consumers’ minds as 2020 begins.

Walmart is offering an ultra-streamlined shopping experience at its new Neighborhood Market location in Coral Way, Fla.

Walmart is opening a new case-ready facility to support its young Angus beef business.

crystal ball

A new year full of technology-fueled change and transformation beckons for retailers.

Cavender’s storefront

Texas-based Cavender’s is keeping up with growth by enabling consistent oversight of tasks for store and district managers.

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