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News and analysis on brick-and-mortar retail store and online retail operations, including inventory, supply chain, security, payment systems and workforce issues.

Amazon expanding Boston tech hub, plans 3,000 new jobs

Amazon is making major additions to its office space and professional staffing in Boston.

Urban Outfitters links contact center staffing to customer needs

Urban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. 

Britain’s second-largest supermarket retailer is providing customers with smart, recipe-based shopping lists.

A cyberattack has reportedly exposed customer information of a Walmart-owned omnichannel menswear brand.

Walmart is continuing to expand its usage of drone delivery in a new partnership with Coca-Cola.

The Kroger Co. is following through on a pledge to build a leading-edge automated warehouse facility in the Southwest region.

Amazon is reportedly opening a supply chain hub focused on the last leg of home deliveries north of Boston.

A Target-owned online delivery platform is rewarding shoppers who stayed busy little elves during the 2020 holiday season.

Instacart is introducing two new models for its Instacart Pickup curbside service, and will eliminate close to 2,000 in-store shopper positions as a result.

Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model.

Jeff Orshell, EY Americas consumer retail leader, recently shared his thoughts on how retail will continue evolving in 2021 and beyond, as the COVID-19 pandemic begins to subside.

Amazon, Walmart, and Walgreens are all taking an active role in administering the COVID-19 vaccine.

A specialty apparel retailer is making 70% of its spring 2021 collection available in extended sizes.

The leading mobile device platform is not the preferred choice of digital fraudsters.

Mike Schodowski

As e-commerce has accelerated, so had the demand for warehouse space. According to a report from CBRE, nearly 14 million square feet of big-box retail space in the U.S. has been converted to industrial space.

Customers at the nation’s largest specialty mattress retailer will continue to have access to digital financing tools from Synchrony.

More than four in 10 U.S. consumers will do more online shopping post-pandemic.

Amazon is making a major investment in its Canadian fulfillment infrastructure.

A new survey of retailers indicates they will substantially increase spending on e-commerce initiatives during 2021 as COVID-19 drives consumers online.

Amazon is ready to provide operational and technical support to the new presidential administration’s efforts to vaccinate the population against COVID-19.

Seasonal retail employment gains hit their highest total on record in December, as retailers added 229,700 jobs during the month.

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