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CEO of 1-800 steps down and is replaced by…

Christopher McCann
Christopher McCann has stepped down as CEO of for health reasons.

There’s a familiar face back at the helm of 1-800, Inc.

The specialty gifting company said that CEO Christopher McCann is stepping down for personal health reasons, effective July 3, 2023. He will be succeeded by chairman Jim McCann, who served as CEO of the company from inception through 2016. (The two are brothers.)

Christopher McCann will continue to serve on the board and as an officer of various subsidiaries of the company. He has served as CEO since March 2016. Before that, he spent 32 years as president of the company.

“I want to thank Chris for all of his contributions to the company over the many years, as he played an integral role in overseeing our rapid growth and enhancing our market-leading position in the industry,” said Jim McCann, who will retain his chairman title as CEO. “Our rich history of innovation and embracing new technology will continue to play a vital role in solving the gifting needs of our millions of customers. As we look ahead, we have a talented management team and I look forward to working with them as we continue to execute our strategy to be a top destination for our customers’ celebratory and gifting occasions.”

In recent years, 1-800-Flowers has transformed itself from a floral-based specialty retailer with multiple-brand add-ons into an e-commerce gifting platform. In addition to its January 2022 purchase of the floral livestreaming platform Alice’s Table, the retailer has rolled out a new loyalty app, checkout with a mobile or desktop BNPL option provided by Klarna, as well as checkout with digital payment solutions including Apple Pay, PayPal, Click to Pay, and Venmo. In May, it acquired SmartGift, an intelligent gifting platform that enables brands and corporations to purchase presents for business partners. 

From fiscal 2019 through fiscal 2022, the company grew revenue by more than 75%.

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