The next great retail technology buzzword is actually the abbreviation for artificial intelligence.

Artificial intelligence is becoming an increasingly important technology solution for retail facilities management professionals.

Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale.

A positive customer experience can warm a shopper’s heart on even the frostiest of days.

Three retailers are creating their own very different models for the “store of the future.”

Inflation is still having a major impact on consumer behavior, and retailers need to leverage leading-edge technology to respond.

A new artificial intelligence (AI) platform holds the potential to transform retail.

Customers can receive big love even from smaller retailers.

E-commerce is very big business – and retailers need the right systems in place to handle it properly.

Retailers are leveraging mobile apps to enable a variety of leading-edge features and functions.

I’ve been around the retail technology industry long enough to have witnessed some notable evolution.

Digital twin, supply chain sustainability, and machine learning solutions should all be on display at the NRF 2023 “Big Show.”

Wayfair, Lowe’s and Charlotte Tilbury are all poised for groundbreaking technology achievements this year.

As 2022 draws to a close, it’s time to look back at some retail technology trends that shook up the industry all year long.

Cyber Week defied expectations in ways that should make many retailers happy.

Black Friday is an annual event, but not a static one.

Is DoorDash on the same path to extending beyond on-demand delivery that some of its chief rivals have followed?

Retailers and consumer-facing brands are discovering the advantages of sharing technological capabilities.

Halloween is the perfect time to exorcise technology-related “hobgoblins” that are causing mischief in your retail operations.

The proposed blockbuster Kroger-Albertsons deal would create a major grocery technology player.

Now that the Amazon Prime Early Access Sale is over, it’s time to look back and see what the industry can take away from this event.

The upcoming Prime Early Access Sale is an opportunity competing retailers can’t afford to miss.

Walmart is the latest retailer to make a splash in the metaverse.

Instacart’s technology efforts have elevated it to a level where it has some lofty company.

Some retail technologies also assist loss prevention efforts as a helpful side effect.

Retailers are finding machine learning technology to be highly applicable to current business issues.

Summer 2022 featured scorching temperatures and retail innovations in robotic, cloud and freshness technology.

Amazon has plenty of opportunities for growth through acquisition.

Walmart has not been kicking back and taking it easy when it comes to technology innovation.

The importance of providing top-notch omnichannel customer service was a recurring theme at the recent eTail 2022 conference in Boston.

With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.

A complete retail marketing program should include a healthy email component.

Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.

A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.

Retailers are discovering that technology and humans work best when they work together.

Retailers continue finding new ways to leverage NFTs.

The online delivery sector is constantly evolving, as evidenced by recent developments.

Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.

The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.

The recent Blue Yonder ICON 2022 event featured a close look at Walmart’s workforce management and Forrester’s view of order management systems.

Retailers have been reaping the rewards of environmentally friendly solutions during the past few months.

As online resale grows in popularity, retailers are becoming more innovative within the space.

Amazon has confirmed that Prime Day will occur in July this year, and now is the time for other retailers to prepare.

Meet the likely new boss of Twitter, who may prove very different than the old bosses.

This is not your mother’s J.C. Penney.

Entertainment and sports arenas increasingly feature leading-edge retail technology deployments.

The newest kind of mall is one you don’t have to leave home to visit.

A new generation is captivating retailers with its technological sophistication and interest in digital experiences.

Offering customers electric vehicle charging stations is a way retailers can get involved in the renewable energy wave of the future – today.

Retailers avoided employee discontent during the winter of 2021-22 with innovative technology solutions.

Uber Technologies Inc. is making moves that take it beyond being a traditional online delivery provider.

Enterprise platforms are not the most exciting part of the retailer technology environment, but they enable interesting things to happen.

Robotic innovation continues spreading across the retail enterprise – popping up to automate an increasing variety of tasks.

There are a lot of interesting technology projects at convenience retailers that don’t involve automating checkout.

Even the best relationships can benefit from a little distance.

Another year brings another “store of the future” – which is really a store format with the latest innovations.

Retailers can address the current labor shortage with innovative solutions throughout the enterprise.

C-suite-level executives from major retailers delved into many of the most pressing issues affecting retail at the NRF 2022 “Big Show.”

Attendees at the National Retail Federation’s annual convention, known as the “Big Show,” will get a good sense of the direction retail technology will take this year. 

Retailers will be active in “Web 3.0” technologies such as metaverse, NFTs, and cryptocurrency in 2022.

2021 was not quite as tumultuous a year as 2020, but there were significant omnichannel developments in the world of retail technology.

Retailers are increasingly crossing into the healthcare provider space, and using technology to do it.

The five-day period between Thanksgiving and Cyber Monday remains critical for online holiday sales, but is rapidly evolving.

The actual day after Thanksgiving mega-sale event is finally coming.

The store is not dead, but it is definitely evolving.

Retailers are taking a more hands-on approach to routing products to stores and customer homes or businesses.

A year like no other is producing a Black Friday holiday promotion like no other.

Retailers must overcome enterprise security risks online, in-store, and in the supply chain.

A drive-thru grocery chain that fulfills orders within minutes is applying the methodology behind ultrafast delivery to in-store pickup.

Gap Inc. appears to be the latest chain following a rapidly-growing retail technology trend.

Retailers are becoming increasingly creative in their efforts to combine the best aspects of digital commerce and brick-and-mortar shopping.

Robotic technology is popping up in every facet of retailing.

An online storefront is nothing new, but what if it represents a brick-and-mortar-style store brand?

More retailers are attempting to transform themselves into full-fledged technology platforms, with good justification.

The summer of 2021 featured some intriguing developments in retail technology.

Automated and robotic systems have a growing presence in the retail construction field.

Ghost kitchens are appearing more and more, and making believers out of the retailers who open them.

Does Instacart have its sights sets on joining major technology providers such as Amazon, Apple, Google and Facebook?

Bitcoin and other digital currencies are making a lot of retail news lately, but are they here to stay or a passing fad?

A tribute site dedicated to legendary late AC/DC vocalist Bon Scott is worth studying for tips on digital retailing.

Malls are stepping up their competition with multi-use outdoor centers by leveraging some very modern technology solutions.

Retailers are not responsible for the ongoing issues with the global supply chain, but they must act to mitigate them.

Amazon Prime Day 2021 followed some broader trends in the emerging post-COVID-19 retail environment.

Retailers are discovering tangible value in the digital realm with non-fungible tokens.

Video games are emerging as a mainstream channel for online consumer engagement, and even sales.

When innovative technology is introduced in the retail environment, sometimes its best use is not the first use.

‘On-demand’ delivery is starting to be measured in minutes, rather than hours.

Your customers are where the money is – go to them.

Sometimes my mind wanders to what “touchless” retailing really means, among other industry topics.

Amazon has all but confirmed Prime Day will take place in June – and it’s not too late to prepare.

Consumer spending is already showing signs of a post-vaccination surge, and retailers need to have the right technology to respond.

Amazon is looking to dominate all areas of retail, and there are several competitive strategies to consider.

The technology-enabled “store of the future” is developing now, in several different directions. 

Artificial intelligence (AI) is rapidly evolving into a standard technology tool retailers use across the enterprise.

Having been born in 1970, I squarely land in the demographic known as Generation X. 

The rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly.

The winter of 2020-21 saw three retailers deploy innovative, touch-free methods for customers to make in-store and online payments.

As the COVID-19 pandemic hits the one-year mark, retailers can look back to find guidance on how to move forward.

Women are obtaining more influence in the retail technology industry, with positive results for companies, customers and society in general.

Retail is an intensely personal business, and the best artificial intelligence deployments recognize that fact.

Digital engagement with customers makes it easier than ever for retailers to craft product offerings around the specific needs and wants of their shoppers.

As Valentine’s Day approaches, here are a few suggestions for winning the hearts of your shoppers – through technology.

Apple and Microsoft provide a possible template for how business at Amazon will proceed once Jeff Bezos transitions to executive chair.

The change in presidential administrations offers mixed impact on digital retail.

Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model.

The more things change, the more retailers can find comfort in proven technologies.

A very unique year produced some technology-related developments in retail which will be applicable in 2021 and beyond.