Operations

Mar 29, 2009
Robert Niblock, CEO of Lowe’s home-improvement stores, received a total...
more
Mar 29, 2009
Economic development officials in Ohio say they will check whether Wal-...
more
Mar 29, 2009
Rite Aid is offering customers one free 30-day generic drug prescription...
more
Mar 29, 2009
Sears Holdings Corp. announced Monday that Bill Jackson will join the...
more
Mar 29, 2009
Target Corp. will let its shareholders vote on whether or not it should...
more
Mar 26, 2009
Consumers increased spending for a second straight month, even though...
more
Mar 26, 2009
Macy's will award five top officers, including chairman Terry Lundgren, a...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More

© 2014