Operations

Jul 23, 2014
On average, consumers say 64% of their back-to-school shopping will take...
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Jul 23, 2014
EBay Inc. is still planning to expand its operations in Russia despite U.S...
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Jul 23, 2014
Police arrested six people on charges they were tied to an international...
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Jul 23, 2014
The National Labor Relations Board has issued a ruling that workers in the...
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Jul 23, 2014
Cumberland Farms, is launching its free SmartPay Check-Link Business...
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Jul 23, 2014
The U.S. Drug Enforcement Agency is investigating how Safeway Inc. reports...
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Jul 22, 2014
The back-to-school (BTS) shopping season is already in full swing, with...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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