Operations

Apr 15, 2014
Several Sears Outlet stores across the country have new owners. Locations...
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Apr 15, 2014
Sears Holdings has named Arun Arora pany as senior VP and president, Home...
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Apr 14, 2014
The National Retail Federation is moving forward with the creation of a...
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Apr 14, 2014
Levi Strauss & Co. has named former Walmart executive Marc Rosen as...
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Apr 14, 2014
The National Retail Federation is urging maritime management and the union...
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Apr 14, 2014
Tesco U.K. buyers and category managers are using KSS Retail PriceStrat’s...
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Apr 14, 2014
HSN has recognized the ExactTarget Marketing Cloud from Salesforce.com as...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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