Operations

Nov 06, 2008
Sam’s Club announced that non-members who sign up in any location...
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Nov 06, 2008
Pete Bocian, CFO of Starbucks Corp., is leaving the company at the end of...
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Nov 06, 2008
Shoppers are planning to cut back on their holiday spending this year, but...
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Nov 06, 2008
Wegmans Food Markets Inc. has begun to lower prices on hundreds of items...
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Nov 05, 2008
DSW Inc. said Wednesday that it was cutting nearly 100 jobs as same-store...
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Nov 04, 2008
Apple announced that Tony Fadell, an executive in charge of the company's...
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Nov 04, 2008
More than half of online retailers (56.1%) expect their holiday sales to...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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