Operations

Apr 19, 2009
The chief executive of McDonald’s said he did not see a quick end to the...
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Apr 19, 2009
The Retail Industry Leaders Association announced that Kelly Kolb has...
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Apr 19, 2009
Exxon Mobile Corp. has unseated Wal-Mart Stores on the 2009 Fortune 500...
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Apr 16, 2009
Kmart Corp. is laying off 71 employees at one of its Wake County stores in...
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Apr 15, 2009
A reorganization that Best Buy Co. is rolling out will lead to job cuts...
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Apr 15, 2009
Claire's Stores announced the promotion of James G. Conroy to president of...
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Apr 15, 2009
Arts-and-crafts retailer Hobby Lobby Stores plans to give out pay raises...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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