Operations

Mar 02, 2009
Chico’s FAS Inc. reported on Tuesday a loss of $40.5 million in the fourth...
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Mar 02, 2009
The National Retail Federation in its “St. Patrick’s Day Consumer...
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Mar 02, 2009
Target Corp. announced Tuesday the opening of 27 stores, including its...
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Mar 01, 2009
Consumer spending rose in January after falling for a record six straight...
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Mar 01, 2009
Iconix Brand Group announced that its junior brand, Candie’s, which is...
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Mar 01, 2009
Walmart Stores Inc. plans to host midnight events and giveaways in its 24-...
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Mar 01, 2009
Walgreen Co. announced several executive changes on Monday....
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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