Operations

Dec 30, 2008
Starbucks Corp. said Tuesday it will begin selling three new tea-based...
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Dec 30, 2008
In a spot of good news for the nation’s beleaguered retailers, retail...
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Dec 30, 2008
Trans World Entertainment Corp. CEO Robert J. Higgins will be paid a $1...
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Dec 29, 2008
Consumer confidence fell to a record low in December as the worst job...
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Dec 29, 2008
QVC Inc. plans to eliminate 500 jobs early next year at its headquarters...
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Dec 29, 2008
Netflix and Amazon delighted holiday shoppers online while Web sites for...
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Dec 28, 2008
Amazon.com, Inc. said its 2008 holiday season was the company’s "best ever...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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