Operations

Jun 25, 2014
L.L. Bean had the overall best customer service performance in May, the...
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Jun 25, 2014
Kroger is the highest ranked gasoline retailer for customer satisfaction...
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Jun 25, 2014
After a drop in daily Facebook usage on computers in 2013, U.S. consumers...
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Jun 25, 2014
Reflexis Systems Inc. today announced the appointment of Brett Friedman as...
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Jun 25, 2014
CVS Caremark and Walgreens have both been honored by the National Business...
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Jun 25, 2014
Whole Foods Market Inc. is being fined about $800,000 for charging...
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Jun 25, 2014
Barnes & Noble Inc. plans to spin off its Nook e-reader unit as a...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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