\n - Why customer-created content holds the key to uncovering powerful brand insights
\n - How to better anticipate customer wants and needs
\n - Why AI is required to manage online reputation management at scale
New research shows that 87% of consumers say online reviews and ratings are more critical than ever. And, 32% of shoppers wouldn’t purchase a product without seeing negative reviews. So, how can retailers understand how their customers think as they research, review, and make purchasing decisions?
\n\nDownload this report from Chatmeter, a leader in brand intelligence and reputation management for multi-location retailers, to learn how to:
\n\n - How to serve the generation with tremendous worldwide spending power
\n - How to use a Total Experience strategy and expect more satisfied customers
\n - Why 73% of consumers say CX is as critical as price and product quality
Do you feel like returns are chipping away at your retail profit? You’re not alone. Recently, 91% of retailers surveyed reported that return rates are outpacing their revenue growth. And considering that every return represents a loss of margin — even if the item can be resold — it’s clear that rising returns pose a serious risk to underprepared retailers.
\n\nWhile it’s easy to consider returns as a strain on your bottom line, they can also offer opportunities to boost sales, win customer loyalty, and even help the environment.
\n\nRead on to find out how to recapture up to 75% of margin loss from returns.
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