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Dan Berthiaume is a recognized expert on retail technology, having covered the space since 1998. He has been interviewed on National Public Radio and Coffee Break with Game Changers, and quoted by a variety of publications and news sites including CNBC. Dan also has served as a moderator and panelist at numerous industry events.
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Marianne Wilson is the editor-in-chief of Chain Store Age. With nearly three decades of experience at CSA, she is one of the most knowledgable retail editors in the industry. Over the years, she has been quoted in publications nationwide for her insights on retail, and has also served as a speaker at major retailing events in the U.S. and abroad. Marianne leads the CSA editorial team, overseeing content development across the brand’s online and print channels. She is also instrumental in the planning and execution of CSA’s Breakout Retailer Awards and Retail’s Top Women Awards.
Digital engagement with customers makes it easier than ever for retailers to craft product offerings around the specific needs and wants of their shoppers.