White Papers

Shopper habits were already rapidly evolving with the developments of e-commerce, frictionless commerce, and sustainability concerns. Then, in the face of COVID-19 pandemic, the speed of change has been unlike anything seen before.

New research shows connection between employee financial wellness and chain store performance

Customers rely on essential businesses for food, medication and other daily needs. With such high traffic, it is vital for these businesses to effectively communicate in-store COVID-19 health protocol updates and address real-time issues to keep both customers and employees safe.

Modern retailers operate in a disruptive world. Global interconnectedness makes retailers more vulnerable to incidents. Fortunately, cloud computing serves as an ideal solution to enterprise issues posed by this environment.

Find out how to redesign your training so it balances employee development needs with the priorities and performance of your business in The ultimate guide to frontline training.

Unlike shoplifting, no security alarm goes off when identity fraud is committed.

Point-of-Fail: How Store Systems Could Be Your Weakest Security Link

Retail facilities managers face ever-growing challenges to maintain their stores: rising costs, tighter budgets and ever greater scrutiny from the C-suite.

As retail stores serve customers’ multiple needs, construction has become more complex, including complying with new regulations, sustainability initiatives, tight deadlines and tighter budgets.

While everyone’s scrambling to collect data on every touchpoint, not enough brands are taking the time and effort to sync up their datasets (or their cross-channel strategies).

Frontline associates are important. They’re the face of your business. The question is: Are they getting the training they need to do their best work?

Today more than ever, it’s all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it’s all about simplicity in business process execution.