Today more than ever, it’s all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it’s all about simplicity in business process execution.
Over the years, small to mid-sized businesses have pieced together a patchwork of applications to run their operations. However, this approach is inadequate -- it lacks many of the capabilities that growing businesses need and provides minimal visibility into essential business information.
When brought in early to the leasing process by conducting a preliminary site survey, a general contractor can predict, find and mitigate many of the issues that could arise during the construction period.
Making better and faster decisions with data is becoming mission-critical for retailers everywhere. And with new shopping experiences and technologies popping up every day, retailers are turning to data visualization and interactive dashboards to stay competitive.
Customer experience (CX) has quickly emerged as the single-most important brand differentiator. This means you can no longer compete on product or service alone. In an industry where CX even trumps price, one thing is clear: The brands with the best CX will win.
We tend to think of weather as having a negative impact on business, but according to recent research many companies are turning weather data into a competitive advantage to reduce costs and increase revenues.
One of the unique challenges for retail chains is seamlessly executing corporate plans across all locations. It requires constant coordination with multiple stakeholders such as regional leaders, district managers, and store managers.
The trends this holiday season that retailers really need to focus on won’t be around just the latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for success during the busiest months of the year.
Retailers collect data from every interaction their customers make, but success today is only measured by the antiquated and outdated KPIs that do not serve a customer-centric and forward-thinking strategy.
Retailers are swimming in data from every possible source and touchpoint, but such a wealth of information brings its own set of challenges, most critically the ability to integrate data from the digital experience to what’s collected in the physical store.
What initially started off as purely a traffic counting venture quickly became a transformative analytics and coaching tool for understanding data.
In this case study, learn how specialty retailer Cycle Gear, with 140 stores located across 38 states, was able to use traffic counting da
To avoid potential theft, it's all too common for retailers to place high-value merchandise, such as razor blades, either behind the registers or in locked cabinets on the store floor. Not only does this inconvenience the shopper and store associates, it's a bottleneck for sales.
Despite continued consumer attention to online shopping and headlines about Amazon, a closer study makes it absolutely clear that physical stores have a significant conversion rate advantage over online retailers.
Retailers are in the business of forecasting sales, then buying and positioning inventory accordingly. However, outmoded and inadequate computing power have resulted in seat-of-the-pants inventory management.