White Papers

Curbside, or as some call it, pick-up-and-go, is the latest touchpoint in the omnichannel adventure.

When brought in early to the leasing process by conducting a preliminary site survey, a general contractor can predict, find and mitigate many of the issues that could arise during the construction period.

Retailers are swimming in data from every possible source and touchpoint, but such a wealth of information brings its own set of challenges, most critically the ability to integrate data from the digital experience to what’s collected in the physical store.

Today’s retailers need an edge in order to thrive in a turbulent landscape where consumer behavior is constantly changing, and customer-centric experiences are essential.

ENGIE Insight has created a new eBook with a 5-step framework for building a sustainability strategy—and seeing a high-value ROI—within five years.

The trends this holiday season that retailers really need to focus on won’t be around just the latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for success during the busiest months of the year.

We tend to think of weather as having a negative impact on business, but according to recent research many companies are turning weather data into a competitive advantage to reduce costs and increase revenues.

Customer experience (CX) has quickly emerged as the single-most important brand differentiator. This means you can no longer compete on product or service alone. In an industry where CX even trumps price, one thing is clear: The brands with the best CX will win.

The retail industry is in the middle of disruptive change and, increasingly, that change is being driven by data.

Making better and faster decisions with data is becoming mission-critical for retailers everywhere. And with new shopping experiences and technologies popping up every day, retailers are turning to data visualization and interactive dashboards to stay competitive.

daVinci, a leader in assortment planning, surveyed retail buyers from across North America to ask them about the tools they use, and the challenges they face in their jobs.

What initially started off as purely a traffic counting venture quickly became a transformative analytics and coaching tool for understanding data. In this case study, learn how specialty retailer Cycle Gear, with 140 stores located across 38 states, was able to use traffic counting da

Retailers collect data from every interaction their customers make, but success today is only measured by the antiquated and outdated KPIs that do not serve a customer-centric and forward-thinking strategy.

GDPR is shedding new light on data privacy and protection — one that shines far beyond the EU.

In this white paper, NetSuite identifies five pillars to building a unified customer experience in a hyper-competitive environment.

Your shoppers are changing quickly and often and foot traffic is declining. Now optimizing every shopper visit is more critical than ever.

One of the unique challenges for retail chains is seamlessly executing corporate plans across all locations. It requires constant coordination with multiple stakeholders such as regional leaders, district managers, and store managers.

Despite continued consumer attention to online shopping and headlines about Amazon, a closer study makes it absolutely clear that physical stores have a significant conversion rate advantage over online retailers.

To avoid potential theft, it's all too common for retailers to place high-value merchandise, such as razor blades, either behind the registers or in locked cabinets on the store floor. Not only does this inconvenience the shopper and store associates, it's a bottleneck for sales.

Retailers are in the business of forecasting sales, then buying and positioning inventory accordingly. However, outmoded and inadequate computing power have resulted in seat-of-the-pants inventory management.

Going mobile is a popular trend in retail today.

How ready are retailers to face the changing data landscape?

The General Data Protection Regulation (GDPR) is new legislation that came into force in May 2018, changing the way that companies can collect, process and hold personal data.

POS systems, which include traditional registers as well as mobile devices, tablets and kiosks, are the point of convergence for omnichannel operations.