White Papers

Times of crises — whether it’s a pandemic, a natural disaster, or something else — can bring uncertainty and disruption to an organization’s supply chains.

2020 ushered in a global tide of contactless experiences; a prominent experience being contactless shopping. As lockdowns spread, marketers wisely adopted new contactless technologies to better serve conscious shoppers and continue business efforts.

More than 10 months after the COVID hurricane blew retail apart, grocery retailers are beginning to cautiously contemplate a post-pandemic cleanup and future.

Retailers have always sought to provide a safe environment for their customers.

From social distancing to mobile technology to automation, retail stores are embracing a new reality and determining how to move forward in a new business world.

COVID-19 has thrust retail store associates into a new, high-stakes environment, where they may feel overworked, uncomfortable, and unsure about their safety.

Curbside pickup and BOPIS were already gaining momentum before the pandemic, but with the disruption of COVID-19, they’re now critical to any retailer’s store operations strategy.

Are your pricing strategies keeping pace with your retail peers?  In this Targeted Research, we surveyed 800 shoppers globally to examine how their shopping habits have changed.

Outdated labor forecasting processes were detrimental to retailers in normal times, but they’ve been even more damaging during the COVID-19 pandemic.

COVID-19 has caused great upheaval within the retail industry, dramatically changing customer expectations and requiring new safety rules and guidelines across all stores.

Shopper habits were already rapidly evolving with the developments of e-commerce, frictionless commerce, and sustainability concerns. Then, in the face of COVID-19 pandemic, the speed of change has been unlike anything seen before.

Customers rely on essential businesses for food, medication and other daily needs. With such high traffic, it is vital for these businesses to effectively communicate in-store COVID-19 health protocol updates and address real-time issues to keep both customers and employees safe.

Modern retailers operate in a disruptive world. Global interconnectedness makes retailers more vulnerable to incidents. Fortunately, cloud computing serves as an ideal solution to enterprise issues posed by this environment.

Find out how to redesign your training so it balances employee development needs with the priorities and performance of your business in The ultimate guide to frontline training.

Unlike shoplifting, no security alarm goes off when identity fraud is committed.

Point-of-Fail: How Store Systems Could Be Your Weakest Security Link

Retail facilities managers face ever-growing challenges to maintain their stores: rising costs, tighter budgets and ever greater scrutiny from the C-suite.

As retail stores serve customers’ multiple needs, construction has become more complex, including complying with new regulations, sustainability initiatives, tight deadlines and tighter budgets.

While everyone’s scrambling to collect data on every touchpoint, not enough brands are taking the time and effort to sync up their datasets (or their cross-channel strategies).

Today more than ever, it’s all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it’s all about simplicity in business process execution.

Frontline associates are important. They’re the face of your business. The question is: Are they getting the training they need to do their best work?