Customers rely on essential businesses for food, medication and other daily needs. With such high traffic, it is vital for these businesses to effectively communicate in-store COVID-19 health protocol updates and address real-time issues to keep both customers and employees safe.
Modern retailers operate in a disruptive world. Global interconnectedness makes retailers more vulnerable to incidents. Fortunately, cloud computing serves as an ideal solution to enterprise issues posed by this environment.
Find out how to redesign your training so it balances employee development needs with the priorities and performance of your business in The ultimate guide to frontline training.
Retail facilities managers face ever-growing challenges to maintain their stores: rising costs, tighter budgets and ever greater scrutiny from the C-suite.
While everyone’s scrambling to collect data on every touchpoint, not enough brands are taking the time and effort to sync up their datasets (or their cross-channel strategies).
As retail stores serve customers’ multiple needs, construction has become more complex, including complying with new regulations, sustainability initiatives, tight deadlines and tighter budgets.
Chain Store Age's annual State of the Industry report examines the use of — and trends in — data in today's marketplace and the risks and rewards that come with managing data assets in the high-pressure retail environment.
Today more than ever, it’s all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it’s all about simplicity in business process execution.
Over the years, small to mid-sized businesses have pieced together a patchwork of applications to run their operations. However, this approach is inadequate -- it lacks many of the capabilities that growing businesses need and provides minimal visibility into essential business information.
Today’s retailers need an edge in order to thrive in a turbulent landscape where consumer behavior is constantly changing, and customer-centric experiences are essential.
When brought in early to the leasing process by conducting a preliminary site survey, a general contractor can predict, find and mitigate many of the issues that could arise during the construction period.
Making better and faster decisions with data is becoming mission-critical for retailers everywhere. And with new shopping experiences and technologies popping up every day, retailers are turning to data visualization and interactive dashboards to stay competitive.
Customer experience (CX) has quickly emerged as the single-most important brand differentiator. This means you can no longer compete on product or service alone. In an industry where CX even trumps price, one thing is clear: The brands with the best CX will win.
We tend to think of weather as having a negative impact on business, but according to recent research many companies are turning weather data into a competitive advantage to reduce costs and increase revenues.
daVinci, a leader in assortment planning, surveyed retail buyers from across North America to ask them about the tools they use, and the challenges they face in their jobs.
One of the unique challenges for retail chains is seamlessly executing corporate plans across all locations. It requires constant coordination with multiple stakeholders such as regional leaders, district managers, and store managers.
The trends this holiday season that retailers really need to focus on won’t be around just the latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for success during the busiest months of the year.
Retailers are swimming in data from every possible source and touchpoint, but such a wealth of information brings its own set of challenges, most critically the ability to integrate data from the digital experience to what’s collected in the physical store.
