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03/31/2020

Walgreens delivers on-demand – across the country

Dan Berthiaume
Senior Editor, Technology
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Walgreens storefront

Walgreens is responding to a surge in demand for home delivery.

The drugstore giant is expanding a partnership with on-demand delivery service Postmates to offer delivery from more than 7,000 stores nationwide. Consumers can order health and wellness items, including select over-the-counter medications, and other household essentials and convenience products.

Customers can order any available items from the Postmates site or app. Walgreens says that during the COVID-19 pandemic, retail inventory remains fluid and some high-demand items may not be available in Postmates’ inventory. Postmates delivery from Walgreens stores is not available in Alaska, Hawaii or Puerto Rico.

“During these challenging times, our customers need alternate options to get the essential products they need,” said Walgreens president, Richard Ashworth. “By expanding our delivery service collaboration with Postmates, more customers can get what they need, delivered on-demand, at their doorstep. Because of Postmates’ non-contact delivery options for certain items, Postmates drivers will leave deliveries on doorsteps, keeping these transactions completely contact-less, with no personal interaction required.”

“Community health and safety is paramount at Postmates, so we’re working to support our merchant partners, like Walgreens, and get essential items into the hands of our customers,” said Craig Whitmer, VP, merchant business development, Postmates.

Walgreens initially implemented the Postmates on-demand delivery platform at select Walgreens stores in New York City and Brooklyn in October 2019, and expanded the service to stores in 13 additional cities earlier in March 2020.

As of August 31, 2019, Walgreens operates 9,277 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omnichannel business, Walgreens.com. Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other healthcare services throughout the U.S., most of which are operated by healthcare strategic partners.