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News and analysis on technology in retail stores and online, including e-commerce, social media, mobility and business intelligence and analytics.

CSA Exclusive: Raley’s takes on 2020 with omnichannel innovation

A California-based regional grocer is leveraging dark stores, e-commerce, and personalized customer service to thrive during COVID-19.

Survey: Don’t count out Black Friday and Cyber Monday just yet

New data from e-commerce platform Shopify suggests strong consumer interest in a major traditional holiday shopping event.

Accenture and the Massachusetts Institute of Technology (MIT) are co-developing a global test to assess potential supply chain disruptors.

Target Corp. is going all out to make holiday shopping easier and safer at its stores, including the expansion of contactless checkout and pickup options and a new feature that lets customers know if there is a line outside a store.

Expected surges in holiday e-commerce, along with unpredictable demand spikes, mean retailers must collaborate closely with suppliers.

The spooky time of year is here, and your supply chain is not immune to being haunted by hobgoblins of technological inefficiency, opaqueness, and obsolescence. 

Consumer anxiety over COVID-19 means retailers who remove the need for personal contact from shopping may have the brightest holiday.

Many consumers are scaling back their holiday plans, but retailers can still capture their spending.

Amazon is extending its tracking of customer purchase habits beyond the limits of its own e-commerce site.

Retailers have access to a new set of cloud-based ERP applications tailored to their requirements.

Bloomingdale’s is kicking off its holiday season with an omnichannel “Give Happy” campaign.

eBay is opening a dedicated storefront for refurbished inventory in time for the holidays.

Participants on both sides of e-commerce retailing are getting new features from Google just in time for the holidays.

Target Corp. will transform its parking lots into contact-free trick-or-treat sites on Oct. 31.

Amazon Prime members have a new perk.

Federal benefit payments continue to evolve as a mainstream method to purchase online groceries.

A leading warehouse club retailer is expanding its investment in robotic floor scrubbing technology.

Sam’s Club customers can digitally immerse themselves in a classic 1980s holiday film.

FedEx Corp. is partnering with the Happy Returns online returns platform.

Verizon hears what customers are saying, with smart signs located in physical stores.

The world’s largest convenience retailer now provides eight different options for on-demand delivery.

Etsy is enabling shoppers to create online payments in four installments. 

Best Buy Co. Inc. is teaming with Accenture to advance the retailer’s technology strategy and to add diverse talent to its digital and technology team.

Competing with Amazon Prime Day paid off for Target.

Lowe’s is beating Home Depot to the punch by starting its holiday promotion in earnest before Halloween.

Banana Republic has unveiled its first seasonal ad to air on national television since 2005.

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