J.Crew scales e-commerce operations for seasonal rushJ. Crew has deployed a solution that enables it to better manage major seasonal spikes in online demand. NRF 2020: It’s the customer, stupidTwo sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales. Survey: Bad returns policy is big turnoff to future purchases Retailers’ returns policy can have a big impact on whether a holiday gift is even purchased. GameStop, Dick’s Sporting Goods personalize for digital peak A video game retailer and a sporting goods chain both prepared their sites for the holidays with personalization technology. Wayfair launches new hybrid cloud strategy – without AWS Wayfair is looking to better scale its operations by moving to the cloud. Blue Nile sails into the enterprise cloud An online diamond jewelry retailer is streamlining financial operations while personalizing customer experience at scale. Regional grocers personalize customer interactions – at scale Two regional grocery chains are leveraging the same personalization intelligence engine to create a more relevant shopping experience. Deloitte: Six steps to ensure retail success in 2020 Deloitte advises retailers to stress factors including convenience and digital enablement in the coming year. Casey’s General Stores debuts loyalty program, updates app Casey’s is now offering customers points for purchases. NRF session preview: Maximizing frontline performance Store associates are key to providing one of the few components that online retailers cannot match: the human touch. First Previous 248 249 250 251 252 Next Last