David’s Bridal marries AI with human customer service repsThe nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. Ollie’s Bargain Outlet finds value in communicationOllie’s Bargain Outlet Inc. is ensuring corporate headquarters and stores stay in touch. CSA Exclusive: Pilot Flying J steers toward personalization A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management. The key to satisfying fashion shoppers is… Promotions are important to fashion shoppers, but not the number one influencer on their behavior. NRF 2020: The year technology got practical The most striking thing about the NRF 2020 Vision conference was the lack of striking things. Shoe Carnival steps into omnichannel merchandise planning A footwear retailer is supporting a more targeted assortment approach. Exclusive: Former El Corte Ingles head looks at retail redefinition Retailers need to evaluate the need for industry transformation in areas including the store and training. Survey: Customers want services that retailers haven’t got Retailers aren’t keeping pace with customer expectations in several key areas. BevMo! integrates store operations with enterprise A specialty beverage retailer is ensuring a consistent physical and digital customer experience. Survey: Retailers are not optimizing omnichannel fulfillment Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS. First Previous 247 248 249 250 251 Next Last