Salesforce: COVID-19 affects shopping habits differently by age — and genderSignificant generational — and gender— discrepancies exist when it comes to what type of measures consumers want to return to brick-and-mortar stores. BigCommerce streamlines online returns processA leading e-commerce platform is collaborating with a third-party omnichannel returns platform to enhance retailers’ reverse logistics capabilities. Global luxury retailer unifies digital engagement efforts The Prada Group is managing customer relationships across all channels with a single platform. Walmart continues streamlining mobile shopping experience Walmart is not sitting back after unifying its grocery and general shopping apps. Marks & Spencer speaks the customer’s language – online A British retail giant is streamlining the localization of its e-commerce site with automated translation. FedEx provides near-real-time view into shipments FedEx Corp. is integrating intelligent cloud services from Microsoft into its global digital and logistics network. Survey: Consumer behavior continues shifting during pandemic Comparative surveys conducted in March and April demonstrate many COVID-19-related consumer trends have accelerated since the crisis began. Shopkick: Consumers ready to return to stores — with caveats A new survey reveals anxieties and expectations consumers have about shopping in stores as COVID-19 restrictions are lifted. Borders co-founder launches robotic fulfillment service RoboFS is designed to enable quick, touchless order fulfillment. Include the human factor in your post-pandemic technology plans As retailers prepare for an increasingly technocentric “new normal” following COVID-19, they should design strategies around consumer behavior. First Previous 232 233 234 235 236 Next Last