Exclusive Q&A: 7-Eleven overhauls customer support operationThe world’s largest convenience store retailer is modernizing its customer experience architecture. Survey: Retail winners understand the importance of store associatesRetailers who outperform their peers are more likely to see a link between customer-facing employees and sales performance. Report: New Amazon blockchain solution targets product authenticity Amazon has reportedly patented a new blockchain solution designed to create transparency and trust in its e-commerce supply chain. King Arthur Flour crowns new digital customer experience as online sales grow The country’s oldest flour brand is meeting increased consumer demand for flour with an enhanced direct-to-consumer (D2C) platform. Survey reveals how online grocers can compete with Amazon Grocery shoppers are visiting Amazon more during the COVID-19 pandemic, but will respond to certain e-commerce features. KFC Canada dives deep into data analytics KFC Canada is making decisions faster and more accurately with enterprise analytics. DoorDash delivers COVID-19 recovery initiative A leading on-demand delivery platform is launching new services to help restaurants operate online as the country reopens. Crate & Barrel accepts payments from new channel A home furnishings retailer is turning its customer service center into a revenue-generator. Newegg hatches direct-to-consumer initiative A tech-focused e-tailer is offering manufacturers a chance to better engage with customers on its platform. Boscov’s extends online greetings to returning customers A family-owned department store retailer is improving online conversions with personalized engagement. First Previous 231 232 233 234 235 Next Last