The importance of providing top-notch omnichannel customer service was a recurring theme at the recent eTail 2022 conference in Boston.

With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.

A complete retail marketing program should include a healthy email component.

Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.

A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.

Retailers are discovering that technology and humans work best when they work together.

Retailers continue finding new ways to leverage NFTs.

The online delivery sector is constantly evolving, as evidenced by recent developments.

Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.

The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.