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Retail Insights
May 2023
26 May
In honor of spring, a look at three retail ‘cleaning’ efforts
Spring is traditionally a clean time, and “clean” retail technology initiatives can take many forms.
Dan Berthiaume
19 May
Wendy’s serves up tech innovation
The Wendy’s Company is starting to distinguish itself as a technology pioneer.
Dan Berthiaume
12 May
Metaverse still matters – just ask Tier I retailers
Public excitement around the metaverse has cooled, but that doesn’t mean it isn’t still a major retail technology trend.
Dan Berthiaume
05 May
Blue Yonder ICON provides supply chain, store insights
The recent Blue Yonder ICON 2023 conference highlighted next-gen supply chain developments and current brick-and-mortar trends.
Dan Berthiaume
Apr 2023
28 Apr
Retailers meet customers where they are - in their cars
Retailers are finding a variety of ways to reach out to shoppers who are behind the wheel.
Dan Berthiaume
21 Apr
Earth Month 2023: Three notable retail sustainability efforts
As we observe Earth Month, it’s worth recognizing a few retailers taking a “green” approach to their business.
Dan Berthiaume
14 Apr
The other shoe drops – Amazon enters next-gen AI space
Amazon is previewing a new proprietary artificial intelligence (AI) platform – what does it mean for retail?
Dan Berthiaume
07 Apr
Everyone loves TikTok – except the U.S. government
One of the world’s most popular social media apps is loved by U.S. retailers and consumers, but viewed more skeptically by public officials.
Dan Berthiaume
Mar 2023
31 Mar
AI has arrived – and it’s not just ChatGPT
The next great retail technology buzzword is actually the abbreviation for artificial intelligence.
Dan Berthiaume
24 Mar
SPECS 2023: AI comes to facilities management
Artificial intelligence is becoming an increasingly important technology solution for retail facilities management professionals.
Dan Berthiaume
17 Mar
The human touch – delivered via technology
Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale.
Dan Berthiaume
10 Mar
Hot customer experience initiatives from a cold winter
A positive customer experience can warm a shopper’s heart on even the frostiest of days.
Dan Berthiaume
03 Mar
Reimagining the store
Three retailers are creating their own very different models for the “store of the future.”
Dan Berthiaume
Feb 2023
24 Feb
Meet the needs of inflation-weary customers with these technologies
Inflation is still having a major impact on consumer behavior, and retailers need to leverage leading-edge technology to respond.
Dan Berthiaume
17 Feb
ChatGPT is coming – what it means for your enterprise
A new artificial intelligence (AI) platform holds the potential to transform retail.
Dan Berthiaume
10 Feb
Three regional retailers showing customers love this Valentine’s Day
Customers can receive big love even from smaller retailers.
Dan Berthiaume
03 Feb
E-commerce sales pass $1 trillion – now what?
E-commerce is very big business – and retailers need the right systems in place to handle it properly.
Dan Berthiaume
Jan 2023
27 Jan
The apps have it – retailers pursue mobile innovation
Retailers are leveraging mobile apps to enable a variety of leading-edge features and functions.
Dan Berthiaume
20 Jan
Three big industry changes seen in 25 years of covering retail tech
I’ve been around the retail technology industry long enough to have witnessed some notable evolution.
Dan Berthiaume
13 Jan
NRF 2023: Three solutions worth watching
Digital twin, supply chain sustainability, and machine learning solutions should all be on display at the NRF 2023 “Big Show.”
Dan Berthiaume
06 Jan
Three retail tech innovators worth watching in 2023
Wayfair, Lowe’s and Charlotte Tilbury are all poised for groundbreaking technology achievements this year.
Dan Berthiaume
Dec 2022
16 Dec
Three tech trends that shook up retail in 2022
As 2022 draws to a close, it’s time to look back at some retail technology trends that shook up the industry all year long.
Dan Berthiaume
01 Dec
Three surprises from Cyber Week 2022
Cyber Week defied expectations in ways that should make many retailers happy.
Dan Berthiaume
Nov 2022
17 Nov
Black Friday 2022 – Three important new retail holiday trends
Black Friday is an annual event, but not a static one.
Dan Berthiaume
10 Nov
DoorDash is starting to look like a tech platform
Is DoorDash on the same path to extending beyond on-demand delivery that some of its chief rivals have followed?
Dan Berthiaume
02 Nov
Consumer-facing companies are increasingly joining tech forces
Retailers and consumer-facing brands are discovering the advantages of sharing technological capabilities.
Dan Berthiaume
Oct 2022
27 Oct
Remove tech hobgoblins from your retail enterprise this Halloween
Halloween is the perfect time to exorcise technology-related “hobgoblins” that are causing mischief in your retail operations.
Dan Berthiaume
20 Oct
Kroger-Albertsons Merger: The tech perspective
The proposed blockbuster Kroger-Albertsons deal would create a major grocery technology player.
Dan Berthiaume
13 Oct
Prime Early Access Sale – three surprising results
Now that the Amazon Prime Early Access Sale is over, it’s time to look back and see what the industry can take away from this event.
Dan Berthiaume
06 Oct
Three reasons to compete with Prime Day holiday event
The upcoming Prime Early Access Sale is an opportunity competing retailers can’t afford to miss.
Dan Berthiaume
Sep 2022
29 Sep
Walmart enters the metaverse – what happens now?
Walmart is the latest retailer to make a splash in the metaverse.
Dan Berthiaume
22 Sep
Instacart ups its game
Instacart’s technology efforts have elevated it to a level where it has some lofty company.
Dan Berthiaume
15 Sep
Three retail solutions across the enterprise that can reduce shrink
Some retail technologies also assist loss prevention efforts as a helpful side effect.
Dan Berthiaume
08 Sep
Machine learning – the future is now for retailers
Retailers are finding machine learning technology to be highly applicable to current business issues.
Dan Berthiaume
01 Sep
Cool retail technology rollouts from a steamy summer
Summer 2022 featured scorching temperatures and retail innovations in robotic, cloud and freshness technology.
Dan Berthiaume
Aug 2022
25 Aug
Three companies Amazon should consider buying
Amazon has plenty of opportunities for growth through acquisition.
Dan Berthiaume
18 Aug
Walmart’s busy month in technology
Walmart has not been kicking back and taking it easy when it comes to technology innovation.
Dan Berthiaume
11 Aug
eTail 2022 – Keeping the customer at the center of omnichannel
The importance of providing top-notch omnichannel customer service was a recurring theme at the recent eTail 2022 conference in Boston.
Dan Berthiaume
July 2022
28 Jul
Five retailers ready for this year’s holiday shoppers
With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.
Dan Berthiaume
21 Jul
Don’t filter email out of your marketing strategy
A complete retail marketing program should include a healthy email component.
Dan Berthiaume
14 Jul
What Prime Day 2022 tells us about the state of e-commerce
Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.
Dan Berthiaume
07 Jul
Retailers see clear benefits from cloud integration
A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.
Dan Berthiaume
June 2022
30 Jun
Walmart, H&M, Dragonfly Kitchen ‘race with the machines’
Retailers are discovering that technology and humans work best when they work together.
Dan Berthiaume
23 Jun
Retailers discover ‘real world’ uses for NFTs
Retailers continue finding new ways to leverage NFTs.
Dan Berthiaume
16 Jun
A busy time for online delivery innovation
The online delivery sector is constantly evolving, as evidenced by recent developments.
Dan Berthiaume
09 Jun
Top three challenges for the next Amazon CEO of consumer business
Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.
Dan Berthiaume
02 Jun
Retail technology strategies for the post-COVID-19 ‘new normal’
The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.
Dan Berthiaume
May 2022
26 May
Blue Yonder ICON offers insight from Walmart, Forrester
The recent Blue Yonder ICON 2022 event featured a close look at Walmart’s workforce management and Forrester’s view of order management systems.
Dan Berthiaume
19 May
Sustainable technology successes from a green spring
Retailers have been reaping the rewards of environmentally friendly solutions during the past few months.
Dan Berthiaume
12 May
Resale retail comes of age
As online resale grows in popularity, retailers are becoming more innovative within the space.
Dan Berthiaume
05 May
Three questions retailers should ask before Prime Day arrives
Amazon has confirmed that Prime Day will occur in July this year, and now is the time for other retailers to prepare.
Dan Berthiaume
Apr 2022
28 Apr
Elon Musk is buying Twitter – what’s next for retailers?
Meet the likely new boss of Twitter, who may prove very different than the old bosses.
Dan Berthiaume
21 Apr
Introducing J.C. Penney – technology innovator
This is not your mother’s J.C. Penney.
Dan Berthiaume
14 Apr
Entertainment, sports venues serve up retail tech innovation
Entertainment and sports arenas increasingly feature leading-edge retail technology deployments.
Dan Berthiaume
07 Apr
Virtual malls become a real trend
The newest kind of mall is one you don’t have to leave home to visit.
Dan Berthiaume
Mar 2022
31 Mar
Millennials are the new Gen X – retailers turn to Gen Z
A new generation is captivating retailers with its technological sophistication and interest in digital experiences.
Dan Berthiaume
24 Mar
SPECS 2022: Retailers can drive forward with EV charging stations
Offering customers electric vehicle charging stations is a way retailers can get involved in the renewable energy wave of the future – today.
Dan Berthiaume
17 Mar
Hot workforce management tech rollouts from a cold winter
Retailers avoided employee discontent during the winter of 2021-22 with innovative technology solutions.
Dan Berthiaume
10 Mar
Is Uber going all in on being an e-commerce platform?
Uber Technologies Inc. is making moves that take it beyond being a traditional online delivery provider.
Dan Berthiaume
03 Mar
Don’t overlook enterprise innovation
Enterprise platforms are not the most exciting part of the retailer technology environment, but they enable interesting things to happen.
Dan Berthiaume
Feb 2022
24 Feb
Robots, robots everywhere – especially in the store
Robotic innovation continues spreading across the retail enterprise – popping up to automate an increasing variety of tasks.
Dan Berthiaume
17 Feb
Convenience innovation beyond frictionless checkout
There are a lot of interesting technology projects at convenience retailers that don’t involve automating checkout.
Dan Berthiaume
10 Feb
This Valentine’s Day, give your customers some space
Even the best relationships can benefit from a little distance.
Dan Berthiaume
03 Feb
The ‘store of the future’ – 2022 edition
Another year brings another “store of the future” – which is really a store format with the latest innovations.
Dan Berthiaume
Jan 2022
27 Jan
Mitigating the ‘Great Resignation’ with technology
Retailers can address the current labor shortage with innovative solutions throughout the enterprise.
Dan Berthiaume
20 Jan
NRF 2022: Key Takeaways from Retail Execs
C-suite-level executives from major retailers delved into many of the most pressing issues affecting retail at the NRF 2022 “Big Show.”
Dan Berthiaume
13 Jan
Three Retail Technologies to Watch at NRF 2022
Attendees at the National Retail Federation’s annual convention, known as the “Big Show,” will get a good sense of the direction retail technology will take this year.
Dan Berthiaume
06 Jan
2022 – The year of Web 3.0?
Retailers will be active in “Web 3.0” technologies such as metaverse, NFTs, and cryptocurrency in 2022.
Dan Berthiaume
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