Generative AI – not just for chatbots anymore
Retailers are rapidly finding uses for generative artificial intelligence (AI) that go beyond customer service chatbots.
In honor of spring, a look at three retail ‘cleaning’ efforts
Spring is traditionally a clean time, and “clean” retail technology initiatives can take many forms.
Wendy’s serves up tech innovation
The Wendy’s Company is starting to distinguish itself as a technology pioneer.
Metaverse still matters – just ask Tier I retailers
Public excitement around the metaverse has cooled, but that doesn’t mean it isn’t still a major retail technology trend.
Blue Yonder ICON provides supply chain, store insights
The recent Blue Yonder ICON 2023 conference highlighted next-gen supply chain developments and current brick-and-mortar trends.
Retailers meet customers where they are - in their cars
Retailers are finding a variety of ways to reach out to shoppers who are behind the wheel.
Earth Month 2023: Three notable retail sustainability efforts
As we observe Earth Month, it’s worth recognizing a few retailers taking a “green” approach to their business.
The other shoe drops – Amazon enters next-gen AI space
Amazon is previewing a new proprietary artificial intelligence (AI) platform – what does it mean for retail?
Everyone loves TikTok – except the U.S. government
One of the world’s most popular social media apps is loved by U.S. retailers and consumers, but viewed more skeptically by public officials.
AI has arrived – and it’s not just ChatGPT
The next great retail technology buzzword is actually the abbreviation for artificial intelligence.
SPECS 2023: AI comes to facilities management
Artificial intelligence is becoming an increasingly important technology solution for retail facilities management professionals.
The human touch – delivered via technology
Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale.
Hot customer experience initiatives from a cold winter
A positive customer experience can warm a shopper’s heart on even the frostiest of days.
Reimagining the store
Three retailers are creating their own very different models for the “store of the future.”
Meet the needs of inflation-weary customers with these technologies
Inflation is still having a major impact on consumer behavior, and retailers need to leverage leading-edge technology to respond.
ChatGPT is coming – what it means for your enterprise
A new artificial intelligence (AI) platform holds the potential to transform retail.
Three regional retailers showing customers love this Valentine’s Day
Customers can receive big love even from smaller retailers.
E-commerce sales pass $1 trillion – now what?
E-commerce is very big business – and retailers need the right systems in place to handle it properly.
The apps have it – retailers pursue mobile innovation
Retailers are leveraging mobile apps to enable a variety of leading-edge features and functions.
Three big industry changes seen in 25 years of covering retail tech
I’ve been around the retail technology industry long enough to have witnessed some notable evolution.
NRF 2023: Three solutions worth watching
Digital twin, supply chain sustainability, and machine learning solutions should all be on display at the NRF 2023 “Big Show.”
Three retail tech innovators worth watching in 2023
Wayfair, Lowe’s and Charlotte Tilbury are all poised for groundbreaking technology achievements this year.
Three tech trends that shook up retail in 2022
As 2022 draws to a close, it’s time to look back at some retail technology trends that shook up the industry all year long.
Three surprises from Cyber Week 2022
Cyber Week defied expectations in ways that should make many retailers happy.
Black Friday 2022 – Three important new retail holiday trends
Black Friday is an annual event, but not a static one.
DoorDash is starting to look like a tech platform
Is DoorDash on the same path to extending beyond on-demand delivery that some of its chief rivals have followed?
Consumer-facing companies are increasingly joining tech forces
Retailers and consumer-facing brands are discovering the advantages of sharing technological capabilities.
Remove tech hobgoblins from your retail enterprise this Halloween
Halloween is the perfect time to exorcise technology-related “hobgoblins” that are causing mischief in your retail operations.
Kroger-Albertsons Merger: The tech perspective
The proposed blockbuster Kroger-Albertsons deal would create a major grocery technology player.
Prime Early Access Sale – three surprising results
Now that the Amazon Prime Early Access Sale is over, it’s time to look back and see what the industry can take away from this event.
Three reasons to compete with Prime Day holiday event
The upcoming Prime Early Access Sale is an opportunity competing retailers can’t afford to miss.
Walmart enters the metaverse – what happens now?
Walmart is the latest retailer to make a splash in the metaverse.
Instacart ups its game
Instacart’s technology efforts have elevated it to a level where it has some lofty company.
Three retail solutions across the enterprise that can reduce shrink
Some retail technologies also assist loss prevention efforts as a helpful side effect.
Machine learning – the future is now for retailers
Retailers are finding machine learning technology to be highly applicable to current business issues.
Cool retail technology rollouts from a steamy summer
Summer 2022 featured scorching temperatures and retail innovations in robotic, cloud and freshness technology.
Three companies Amazon should consider buying
Amazon has plenty of opportunities for growth through acquisition.
Walmart’s busy month in technology
Walmart has not been kicking back and taking it easy when it comes to technology innovation.
eTail 2022 – Keeping the customer at the center of omnichannel
The importance of providing top-notch omnichannel customer service was a recurring theme at the recent eTail 2022 conference in Boston.
Five retailers ready for this year’s holiday shoppers
With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.
Don’t filter email out of your marketing strategy
A complete retail marketing program should include a healthy email component.
What Prime Day 2022 tells us about the state of e-commerce
Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.
Retailers see clear benefits from cloud integration
A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.
Walmart, H&M, Dragonfly Kitchen ‘race with the machines’
Retailers are discovering that technology and humans work best when they work together.
Retailers discover ‘real world’ uses for NFTs
Retailers continue finding new ways to leverage NFTs.
A busy time for online delivery innovation
The online delivery sector is constantly evolving, as evidenced by recent developments.
Top three challenges for the next Amazon CEO of consumer business
Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.
Retail technology strategies for the post-COVID-19 ‘new normal’
The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.
Blue Yonder ICON offers insight from Walmart, Forrester
The recent Blue Yonder ICON 2022 event featured a close look at Walmart’s workforce management and Forrester’s view of order management systems.
Sustainable technology successes from a green spring
Retailers have been reaping the rewards of environmentally friendly solutions during the past few months.
Resale retail comes of age
As online resale grows in popularity, retailers are becoming more innovative within the space.
Three questions retailers should ask before Prime Day arrives
Amazon has confirmed that Prime Day will occur in July this year, and now is the time for other retailers to prepare.
Elon Musk is buying Twitter – what’s next for retailers?
Meet the likely new boss of Twitter, who may prove very different than the old bosses.
Introducing J.C. Penney – technology innovator
This is not your mother’s J.C. Penney.
Entertainment, sports venues serve up retail tech innovation
Entertainment and sports arenas increasingly feature leading-edge retail technology deployments.
Virtual malls become a real trend
The newest kind of mall is one you don’t have to leave home to visit.
Millennials are the new Gen X – retailers turn to Gen Z
A new generation is captivating retailers with its technological sophistication and interest in digital experiences.
SPECS 2022: Retailers can drive forward with EV charging stations
Offering customers electric vehicle charging stations is a way retailers can get involved in the renewable energy wave of the future – today.
Hot workforce management tech rollouts from a cold winter
Retailers avoided employee discontent during the winter of 2021-22 with innovative technology solutions.
Is Uber going all in on being an e-commerce platform?
Uber Technologies Inc. is making moves that take it beyond being a traditional online delivery provider.
Don’t overlook enterprise innovation
Enterprise platforms are not the most exciting part of the retailer technology environment, but they enable interesting things to happen.
Robots, robots everywhere – especially in the store
Robotic innovation continues spreading across the retail enterprise – popping up to automate an increasing variety of tasks.
Convenience innovation beyond frictionless checkout
There are a lot of interesting technology projects at convenience retailers that don’t involve automating checkout.
This Valentine’s Day, give your customers some space
Even the best relationships can benefit from a little distance.
The ‘store of the future’ – 2022 edition
Another year brings another “store of the future” – which is really a store format with the latest innovations.
Mitigating the ‘Great Resignation’ with technology
Retailers can address the current labor shortage with innovative solutions throughout the enterprise.
NRF 2022: Key Takeaways from Retail Execs
C-suite-level executives from major retailers delved into many of the most pressing issues affecting retail at the NRF 2022 “Big Show.”
Three Retail Technologies to Watch at NRF 2022
Attendees at the National Retail Federation’s annual convention, known as the “Big Show,” will get a good sense of the direction retail technology will take this year.
2022 – The year of Web 3.0?
Retailers will be active in “Web 3.0” technologies such as metaverse, NFTs, and cryptocurrency in 2022.