Generative AI – not just for chatbots anymore
Retailers are rapidly finding uses for generative artificial intelligence (AI) that go beyond customer service chatbots.
In honor of spring, a look at three retail ‘cleaning’ efforts
Spring is traditionally a clean time, and “clean” retail technology initiatives can take many forms.
Wendy’s serves up tech innovation
The Wendy’s Company is starting to distinguish itself as a technology pioneer.
Metaverse still matters – just ask Tier I retailers
Public excitement around the metaverse has cooled, but that doesn’t mean it isn’t still a major retail technology trend.
Blue Yonder ICON provides supply chain, store insights
The recent Blue Yonder ICON 2023 conference highlighted next-gen supply chain developments and current brick-and-mortar trends.
Retailers meet customers where they are - in their cars
Retailers are finding a variety of ways to reach out to shoppers who are behind the wheel.
Earth Month 2023: Three notable retail sustainability efforts
As we observe Earth Month, it’s worth recognizing a few retailers taking a “green” approach to their business.
The other shoe drops – Amazon enters next-gen AI space
Amazon is previewing a new proprietary artificial intelligence (AI) platform – what does it mean for retail?
Everyone loves TikTok – except the U.S. government
One of the world’s most popular social media apps is loved by U.S. retailers and consumers, but viewed more skeptically by public officials.
AI has arrived – and it’s not just ChatGPT
The next great retail technology buzzword is actually the abbreviation for artificial intelligence.
SPECS 2023: AI comes to facilities management
Artificial intelligence is becoming an increasingly important technology solution for retail facilities management professionals.
The human touch – delivered via technology
Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale.
Hot customer experience initiatives from a cold winter
A positive customer experience can warm a shopper’s heart on even the frostiest of days.
Reimagining the store
Three retailers are creating their own very different models for the “store of the future.”
Meet the needs of inflation-weary customers with these technologies
Inflation is still having a major impact on consumer behavior, and retailers need to leverage leading-edge technology to respond.
ChatGPT is coming – what it means for your enterprise
A new artificial intelligence (AI) platform holds the potential to transform retail.
Three regional retailers showing customers love this Valentine’s Day
Customers can receive big love even from smaller retailers.
E-commerce sales pass $1 trillion – now what?
E-commerce is very big business – and retailers need the right systems in place to handle it properly.
The apps have it – retailers pursue mobile innovation
Retailers are leveraging mobile apps to enable a variety of leading-edge features and functions.
Three big industry changes seen in 25 years of covering retail tech
I’ve been around the retail technology industry long enough to have witnessed some notable evolution.
NRF 2023: Three solutions worth watching
Digital twin, supply chain sustainability, and machine learning solutions should all be on display at the NRF 2023 “Big Show.”
Three retail tech innovators worth watching in 2023
Wayfair, Lowe’s and Charlotte Tilbury are all poised for groundbreaking technology achievements this year.
Three tech trends that shook up retail in 2022
As 2022 draws to a close, it’s time to look back at some retail technology trends that shook up the industry all year long.
Three surprises from Cyber Week 2022
Cyber Week defied expectations in ways that should make many retailers happy.
Black Friday 2022 – Three important new retail holiday trends
Black Friday is an annual event, but not a static one.
DoorDash is starting to look like a tech platform
Is DoorDash on the same path to extending beyond on-demand delivery that some of its chief rivals have followed?
Consumer-facing companies are increasingly joining tech forces
Retailers and consumer-facing brands are discovering the advantages of sharing technological capabilities.
Remove tech hobgoblins from your retail enterprise this Halloween
Halloween is the perfect time to exorcise technology-related “hobgoblins” that are causing mischief in your retail operations.
Kroger-Albertsons Merger: The tech perspective
The proposed blockbuster Kroger-Albertsons deal would create a major grocery technology player.
Prime Early Access Sale – three surprising results
Now that the Amazon Prime Early Access Sale is over, it’s time to look back and see what the industry can take away from this event.
Three reasons to compete with Prime Day holiday event
The upcoming Prime Early Access Sale is an opportunity competing retailers can’t afford to miss.
Walmart enters the metaverse – what happens now?
Walmart is the latest retailer to make a splash in the metaverse.
Instacart ups its game
Instacart’s technology efforts have elevated it to a level where it has some lofty company.
Three retail solutions across the enterprise that can reduce shrink
Some retail technologies also assist loss prevention efforts as a helpful side effect.
Machine learning – the future is now for retailers
Retailers are finding machine learning technology to be highly applicable to current business issues.
Cool retail technology rollouts from a steamy summer
Summer 2022 featured scorching temperatures and retail innovations in robotic, cloud and freshness technology.
Three companies Amazon should consider buying
Amazon has plenty of opportunities for growth through acquisition.
Walmart’s busy month in technology
Walmart has not been kicking back and taking it easy when it comes to technology innovation.
eTail 2022 – Keeping the customer at the center of omnichannel
The importance of providing top-notch omnichannel customer service was a recurring theme at the recent eTail 2022 conference in Boston.
Five retailers ready for this year’s holiday shoppers
With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.
Don’t filter email out of your marketing strategy
A complete retail marketing program should include a healthy email component.
What Prime Day 2022 tells us about the state of e-commerce
Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.
Retailers see clear benefits from cloud integration
A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.
Walmart, H&M, Dragonfly Kitchen ‘race with the machines’
Retailers are discovering that technology and humans work best when they work together.
Retailers discover ‘real world’ uses for NFTs
Retailers continue finding new ways to leverage NFTs.
A busy time for online delivery innovation
The online delivery sector is constantly evolving, as evidenced by recent developments.
Top three challenges for the next Amazon CEO of consumer business
Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.
Retail technology strategies for the post-COVID-19 ‘new normal’
The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.
Blue Yonder ICON offers insight from Walmart, Forrester
The recent Blue Yonder ICON 2022 event featured a close look at Walmart’s workforce management and Forrester’s view of order management systems.
Sustainable technology successes from a green spring
Retailers have been reaping the rewards of environmentally friendly solutions during the past few months.
Resale retail comes of age
As online resale grows in popularity, retailers are becoming more innovative within the space.
Three questions retailers should ask before Prime Day arrives
Amazon has confirmed that Prime Day will occur in July this year, and now is the time for other retailers to prepare.
Elon Musk is buying Twitter – what’s next for retailers?
Meet the likely new boss of Twitter, who may prove very different than the old bosses.
Introducing J.C. Penney – technology innovator
This is not your mother’s J.C. Penney.
Entertainment, sports venues serve up retail tech innovation
Entertainment and sports arenas increasingly feature leading-edge retail technology deployments.
Virtual malls become a real trend
The newest kind of mall is one you don’t have to leave home to visit.
Millennials are the new Gen X – retailers turn to Gen Z
A new generation is captivating retailers with its technological sophistication and interest in digital experiences.
SPECS 2022: Retailers can drive forward with EV charging stations
Offering customers electric vehicle charging stations is a way retailers can get involved in the renewable energy wave of the future – today.
Hot workforce management tech rollouts from a cold winter
Retailers avoided employee discontent during the winter of 2021-22 with innovative technology solutions.
Is Uber going all in on being an e-commerce platform?
Uber Technologies Inc. is making moves that take it beyond being a traditional online delivery provider.
Don’t overlook enterprise innovation
Enterprise platforms are not the most exciting part of the retailer technology environment, but they enable interesting things to happen.
Robots, robots everywhere – especially in the store
Robotic innovation continues spreading across the retail enterprise – popping up to automate an increasing variety of tasks.
Convenience innovation beyond frictionless checkout
There are a lot of interesting technology projects at convenience retailers that don’t involve automating checkout.
This Valentine’s Day, give your customers some space
Even the best relationships can benefit from a little distance.
The ‘store of the future’ – 2022 edition
Another year brings another “store of the future” – which is really a store format with the latest innovations.
Mitigating the ‘Great Resignation’ with technology
Retailers can address the current labor shortage with innovative solutions throughout the enterprise.
NRF 2022: Key Takeaways from Retail Execs
C-suite-level executives from major retailers delved into many of the most pressing issues affecting retail at the NRF 2022 “Big Show.”
Three Retail Technologies to Watch at NRF 2022
Attendees at the National Retail Federation’s annual convention, known as the “Big Show,” will get a good sense of the direction retail technology will take this year.
2022 – The year of Web 3.0?
Retailers will be active in “Web 3.0” technologies such as metaverse, NFTs, and cryptocurrency in 2022.
2021 – A year of true omnichannel disruption in retail
2021 was not quite as tumultuous a year as 2020, but there were significant omnichannel developments in the world of retail technology.
Three major healthcare tech trends in retail
Retailers are increasingly crossing into the healthcare provider space, and using technology to do it.
Cyber Week will never be the same
The five-day period between Thanksgiving and Cyber Monday remains critical for online holiday sales, but is rapidly evolving.
Three predictions for Black Friday 2021
The actual day after Thanksgiving mega-sale event is finally coming.
Customers are returning to stores – and they want connected shopping
The store is not dead, but it is definitely evolving.
Taking charge of the supply chain’s last (and middle) mile
Retailers are taking a more hands-on approach to routing products to stores and customer homes or businesses.
Three ways early Black Friday is shaking up retail
A year like no other is producing a Black Friday holiday promotion like no other.
Don’t be haunted by security threats this Halloween
Retailers must overcome enterprise security risks online, in-store, and in the supply chain.
Drive-thru grocer puts in-store spin on ultrafast fulfillment
A drive-thru grocery chain that fulfills orders within minutes is applying the methodology behind ultrafast delivery to in-store pickup.
Meet the newest retail tech platform contender – Gap Inc.
Gap Inc. appears to be the latest chain following a rapidly-growing retail technology trend.
Bridging the divide between virtual and ‘real-life’ retailing
Retailers are becoming increasingly creative in their efforts to combine the best aspects of digital commerce and brick-and-mortar shopping.
Robots automate workflows across the retail enterprise
Robotic technology is popping up in every facet of retailing.
Virtual store banners - an emerging omnichannel trend
An online storefront is nothing new, but what if it represents a brick-and-mortar-style store brand?
Three reasons retailers want to become tech platforms
More retailers are attempting to transform themselves into full-fledged technology platforms, with good justification.
Cool retail tech trends from a hot summer
The summer of 2021 featured some intriguing developments in retail technology.
SPECS 2021: Artificial intelligence comes to retail construction
Automated and robotic systems have a growing presence in the retail construction field.
Retailers extend their presence with ghost kitchens
Ghost kitchens are appearing more and more, and making believers out of the retailers who open them.
Three signs Instacart wants to become a tech giant
Does Instacart have its sights sets on joining major technology providers such as Amazon, Apple, Google and Facebook?
Accepting bitcoin payment: Three X factors to consider
Bitcoin and other digital currencies are making a lot of retail news lately, but are they here to stay or a passing fad?
What Bon Scott can teach you about effective e-commerce
A tribute site dedicated to legendary late AC/DC vocalist Bon Scott is worth studying for tips on digital retailing.
Leading-edge technologies bring the mall into the future
Malls are stepping up their competition with multi-use outdoor centers by leveraging some very modern technology solutions.
Three solutions for a disrupted supply chain
Retailers are not responsible for the ongoing issues with the global supply chain, but they must act to mitigate them.
As retail goes, so goes Prime Day
Amazon Prime Day 2021 followed some broader trends in the emerging post-COVID-19 retail environment.
Three reasons retailers find NFTs nifty
Retailers are discovering tangible value in the digital realm with non-fungible tokens.
E-commerce is not a game – but games can become e-commerce
Video games are emerging as a mainstream channel for online consumer engagement, and even sales.
Three retail solutions evolving in unexpected ways
When innovative technology is introduced in the retail environment, sometimes its best use is not the first use.
Ultrafast delivery is gaining momentum
‘On-demand’ delivery is starting to be measured in minutes, rather than hours.
Why successful retailing is a little like bank robbery
Your customers are where the money is – go to them.
Three thoughts on current trends in retail tech
Sometimes my mind wanders to what “touchless” retailing really means, among other industry topics.
Prime Day is next month – three steps to take now
Amazon has all but confirmed Prime Day will take place in June – and it’s not too late to prepare.
The ‘Roaring 20s’ are coming – get your tech ready now
Consumer spending is already showing signs of a post-vaccination surge, and retailers need to have the right technology to respond.
Amazon is coming for your market – how should you respond?
Amazon is looking to dominate all areas of retail, and there are several competitive strategies to consider.
Three ‘store of the future’ formats you can visit today
The technology-enabled “store of the future” is developing now, in several different directions.
Is AI becoming retail tech table stakes?
Artificial intelligence (AI) is rapidly evolving into a standard technology tool retailers use across the enterprise.
The ‘90s are over: Stop slacking with your enterprise technology
Having been born in 1970, I squarely land in the demographic known as Generation X.
Redefining customer experience in response to BOPIS
The rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly.
Three hot contactless payment solutions from a cold winter
The winter of 2020-21 saw three retailers deploy innovative, touch-free methods for customers to make in-store and online payments.
Three retail lessons of COVID-19
As the COVID-19 pandemic hits the one-year mark, retailers can look back to find guidance on how to move forward.
Leading female retail tech execs see progress, call for more growth
Women are obtaining more influence in the retail technology industry, with positive results for companies, customers and society in general.
Don’t leave out the human touch in artificial intelligence
Retail is an intensely personal business, and the best artificial intelligence deployments recognize that fact.
Put your customers in the driver’s seat for product development
Digital engagement with customers makes it easier than ever for retailers to craft product offerings around the specific needs and wants of their shoppers.
Three Solutions to Gain Customers’ Love — on Valentine’s Day and Beyond
As Valentine’s Day approaches, here are a few suggestions for winning the hearts of your shoppers – through technology.
Jeff Bezos steps down – what will it mean for Amazon?
Apple and Microsoft provide a possible template for how business at Amazon will proceed once Jeff Bezos transitions to executive chair.
Meet the new boss, (sort of) same as the old boss
The change in presidential administrations offers mixed impact on digital retail.
This is not your father’s retail fulfillment center
Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model.
Oldies but goodies – Don’t overlook these legacy solutions
The more things change, the more retailers can find comfort in proven technologies.
Tech lessons from 2020 retailers can carry into 2021
A very unique year produced some technology-related developments in retail which will be applicable in 2021 and beyond.