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OPERATIONS

News and analysis on brick-and-mortar retail store and online retail operations, including inventory, supply chain, security, payment systems and workforce issues.

Commentary: We Owe It to Frontline Workers to Support Them in Our Next Normal

From pharmacy cashiers to delivery drivers to customer service reps, frontline workers are a critical link in the chain that has kept our world turning through the coronavirus pandemic.

Report: Major retailers pull Washington Redskins products

An e-tail giant and two leading discounters are among the retailers reportedly removing merchandise associated with the Washington Redskins NFL team.

A Midwestern specialty grocer is the latest supermarket chain to offer same-day delivery.

Uber’s shipping platform is applying artificial intelligence (AI) and machine learning (ML) to pricing and booking.

Retail inventory valuations bounced back quickly to surprising health levels quickly in May and June.

Amazon is opening a fulfillment center and a delivery station in chief rival Walmart’s home state.

Walmart will reportedly introduce a new annual membership program by the end of July.

Levi Strauss & Co. swung to a second-quarter loss as its stores and most wholesale doors were closed for most of the period due to the COVID-19 pandemic.

Walmart is providing an omnichannel range of shopping options and services aimed at teachers, parents and students.

Hackers sponsored by the government of North Korea are reportedly stealing payment card data from customers of U.S. e-commerce retailers.

Uber is moving forward in its partnership with grocery delivery startup Cornershop.

Four major payment card providers are preparing to make “click-to-pay” digital payment available outside the U.S.

The returns experience plays a big part in online shopper satisfaction.

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