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OPERATIONS

News and analysis on brick-and-mortar retail store and online retail operations, including inventory, supply chain, security, payment systems and workforce issues.

Forklift

Retail imports to see lowest annual total in four years

The COVID-19 pandemic is having a major impact on retail imports as retailers cut back on orders amid worries of being overstocked. Imports at major U.S.

Ship Kroger screen

Kroger adopts online marketplace model similar to Amazon, Walmart

The Kroger Co. is integrating digital marketplace platform Mirakl into its Kroger Ship ship-to-home program. The leading supermarket retailer will offer Kroger Ship customers an extended aisle with more than 50,000 additional products.

Amazon Project Zero

Amazon is spreading its “Project Zero” anti-counterfeiting program across the globe. Launched in the U.S. in February 2019, Project Zero provides automated and self-service safeguards against counterfeit goods being sold on Amazon’s online stores.

Walmart sign

Walmart is reportedly testing out same-day delivery with Instacart at select stores in California and Oklahoma. According to CNBC, the discount giant is currently offering delivery of online orders via Instacart in the California markets of Los Angeles, San Francisco and San Diego, as well as in

Woman crossing street with mask

CVS Health and Salesforce are offering integrated, complementary return to work and campus solutions. The drugstore retailer is entering a strategic relationship with Salesforce that will allow employers and universities to use each company’s COVID-19 “return to normal” solutions as they transit

Casper exterior

Casper Sleep Inc. is expanding its physical presence through retail partnerships. The digitally native brand that pioneered the mattress-in-a-box concept has entered into agreements with Sam’s Club, Ashley HomeStore, Denver Mattress, and Mathis Brothers.

The Kroger Co. is piloting a variety of near-field communication (NFC)-enabled payment solutions in its QFC stores.

Amazon will open a fulfillment center and a delivery station in Florida in 2021.

Mobile and contactless payments are gaining popularity amid consumer concerns over touching surfaces during the pandemic. 

Retailers who outperform their peers are much more likely to see a wide variety of remedial steps for COVID-19 as important.

A message Walmart management sent to employees said some jobs are being eliminated as the company transforms to an omnichannel organization.

The Home Depot is enhancing its supply chain capabilities to keep up with customers’ growing expectations for convenience and speed. 

Walmart is reportedly cutting hundreds of corporate positions as it transforms into an omnichannel enterprise.

Walmart is testing a store design that takes the self-checkout experience to a new level.

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