Store Systems

Letting customers pick up online orders at physical stores may be a hot retail trend, but Target has reportedly decided to terminate a test of the offering.

Despite all the attention being given to retail customization and personalization, most consumers see their shopping journeys as marred by inconsistency and impersonal service offerings.
 
Although  93% of retail executives say service personalization is a strategic focus, only one-quarter of consumers feel they receive a consistent, personal experience across channels, according to findings from personalization technology provider TimeTrade,
 

A new report from HRC Advisory finds that retailers’ online sales are eroding in-store sales and taking a big bite out of retail profitability. Chain Store Age editor Marianne Wilson spoke with Antony Karabus, CEO, HRC Advisory, about the study and its implications for retailers. 

What did you find most surprising in the study findings?

A well-located, 30-year-old mall is about to undergo a major overhaul and add a much-needed shopping, dining and entertainment alternative in the Myrtle Beach marketplace.

According to Misuma Holdings and Peak Financial Partners, Myrtle Beach Mall will launch a full redevelopment in 2017.  

A store development executive from Gap Inc. has been tapped to head up real estate for Foot Locker.   Foot Locker announced the appointment of Scott Martin as senior VP – real estate, effective June 13. Martin succeeds Jeffrey Berk, who retired in April after almost 20 years with the company.    

Credit card chargebacks are a costly reality for online merchants. Chargebacks occur when customers contact their credit card issuers to dispute charges. If an issuer deems a dispute valid, the e-commerce merchant is required to pay the amount owed for the transaction plus a chargeback fee from the processer – which can range from $15 to $100.

Credit card chargebacks are a costly reality for online merchants. Chargebacks occur when customers contact their credit card issuers to dispute charges. If an issuer deems a dispute valid, the e-commerce merchant is required to pay the amount owed for the transaction plus a chargeback fee from the processer – which can range from $15 to $100.  

Blue Nile is expanding its fledgling store portfolio.    The online jewelry retailer has opened its second physical location, at The Westchester mall in White Plains, New York. Blue Nile opened its first store in June 2015, at Roosevelt Field mall in Garden City, New York. Two additional locations will open later this summer: one at Tysons Corner Center mall in Fairfax County, Virginia, and one at the Washington Square mall in Portland, Oregon.