Store Systems

GameStop is making some changes to its PowerUp Rewards loyalty program.
 
Starting June 6, all U.S. members can choose to save their points and make selections from the PowerUp Rewards catalog or receive $5, $10 or $15 reward certificates that can be used to make purchases in any GameStop store. Members can enroll at any GameStop store and manage their accounts online or within the free GameStop mobile app.
 

Watch out Target — Walmart is also looking to reinvent its store experience.
 
Walmart is testing an array of new initiatives, from sleeker fixtures and signs to a cool BBQ eatery to a giant kiosk for online order pick-up — at a new store in Arkansas, according to TheStreet.
 

Photo by Ola Wilk/Wilk Marketing Communications

Liebeskind Berlin, a trendy leather accessories and fashion brand from Germany, has opened a second location in the United States.  

While online retailers generally understand that fraud can significantly cut into profits, they may not be aware of its full cost — or the different ways it can impact a business.    A new infographic from fraud and risk management technology provider Kount drives home the boomerang impact fraud has on e-commerce. Called “The 10 Deadly Costs of Fraud” for e-commerce retailers, here is a brief summary of its findings:   

Signet Jewelers Ltd., whose store banners include Kay Jewelers and Zales, issued a strong rebuttal against charges that its stores swapped customers’ gems for lesser-quality stones while they were in for service.   The controversy started with an article by BuzzFeed about a Maryland woman who said her engagement ring — purchased at a Kay Jewelers store — had its diamond swapped out for a lower-quality manmade stone while in for service. The story quickly went viral on social media.   

The CEO of Wal-Mart Stores called on associates to reimage the chain’s future at the company’s 46th annual shareholders meeting.         “We have the opportunity to reimagine retail again,” said president and CEO Doug McMillon.  

Increasingly, retailers are recognizing the need to remove boundaries between channels to maximize customer satisfaction.
 
According to the 2016 Customer Experience/Unified Commerce Survey from Boston Retail Partners, 51% of retailers indicate that creating a seamless experience across channels is their top priority. To support a seamless customer experience, 23% of the retailers surveyed have already implemented a single, unified commerce platform and another 52% plan to implement one within the next three years.
 

By removing manual effort from the checkout and cash management processes in stores, Sunbury, Pennsylvania-based supermarket chain Weis Markets Inc. is making shopping easier.

Weis Markets has signed an agreement with Balance Innovations to provide its vbScout self-checkout management solution in all stores offering self-checkout, as well as VeriBalance currency management software and vbInSight corporate reporting software in all 162 stores in Pennsylvania, Maryland, New York, New Jersey and West Virginia.