Consumer Engagement

Participants in the PetSmart loyalty program can receive special perks and deals through March 31.

Experiential retail "trends" like smart fitting rooms and gamification captured a lot of attention at the 2025 edition of NRF: Retail's Big Show.

Retailers have been counteracting the winter chill with solution rollouts that help keep their customer relationships warm and fuzzy.

While older generations continue to find products by making a Google search, social media is the preferred option for Gen Z when it comes to product discovery.

The nation’s largest specialty beauty retailer is hosting an in-person event focused on makeup, skincare, hair care, and wellness.

Angelo Caputo’s Fresh Markets, Festival Foods, Marc’s and Woodman’s Food Markets are all now delivering online orders via DoorDash.

While consumers are in favor of sustainable practices and products by overwhelming margins, their shopping behavior doesn’t always match their beliefs.

The emergence of artificial intelligence-equipped shopping tools is being viewed with some wariness by consumers.