As we begin to emerge from the pandemic, one of the most important learnings about commerce is that people want to shop their values and build more genuine relationships with businesses.

It’s no surprise that online shopping for goods and services reached an all-time high during the pandemic.

Despite the tremendous gains made by e-commerce during the COVID-19 pandemic, brick-and-mortar locations remain a critical part of Americans’ shopping habits.

Regardless of how you study the competition, I urge everyone to watch quick-service restaurants/fast-food restaurants. If you are not, you are missing some critically important information.

It has been 20 years since The Home Depot introduced plans for a smaller format store. Its intention was to address urban areas where their traditional store concept wouldn’t fit.  

If the in-store experience is not up-to-par with the competition, customers will reconsider their loyalty.

We’ve all been there. We open our account statement only to find a transaction we don’t recognize from a merchant we don’t remember.

In the Web 2.0 era, a handful of behemoth retailers dominated data collection and unification based primarily on online and in-app shopping behaviors.

Checkout abandonment is currently a $4 trillion problem for retailers.

With COVID-19 having forced even reluctant grocers to operationalize e-commerce, it seems that the industry has finally reached an omnichannel tipping point.

A friend of mine recently walked into the nursery department of a major home improvement store to look for a specific plant.

When the pandemic began, many assumed that there would be a mass exodus from urban centers.

Are you wondering where the next big boom in e-commerce will be?

Walk into any shopping center, restaurant, or convenience store, and you’re sure to experience some degree of inconvenience that can almost always be traced back to COVID-19.

The COVID-19 has pandemic flipped retail on its head.

The term “headless commerce” can seem daunting.

Employee satisfaction and retention have never been more important.

Consumers today have high expectations. Not only do they want the best price, they also gravitate towards retailers that deliver fast.

In this period of high inflation, retailers will be challenged with razor-thin margins – which only continue to shrink.

Sustainability matters to retail shoppers.

As summer approaches, retailers may be looking at staffing options they did not consider before the current worker shortage.

Consumers and other stakeholders are putting their money where their morals are and expect the chains and brands they do business with to do the same.

Accurate inventory management requires a significant investment of time and money.

The data is not monolithic. Retailers should understand inflation trends more granularly.