As we begin to emerge from the pandemic, one of the most important learnings about commerce is that people want to shop their values and build more genuine relationships with businesses.
Despite the tremendous gains made by e-commerce during the COVID-19 pandemic, brick-and-mortar locations remain a critical part of Americans’ shopping habits.
Regardless of how you study the competition, I urge everyone to watch quick-service restaurants/fast-food restaurants. If you are not, you are missing some critically important information.
It has been 20 years since The Home Depot introduced plans for a smaller format store. Its intention was to address urban areas where their traditional store concept wouldn’t fit.
With COVID-19 having forced even reluctant grocers to operationalize e-commerce, it seems that the industry has finally reached an omnichannel tipping point.
Walk into any shopping center, restaurant, or convenience store, and you’re sure to experience some degree of inconvenience that can almost always be traced back to COVID-19.