How Software Can Mitigate Weather-Related Supply Chain Disruptions
In recent years the supply chain has been challenged by port backups, factory closures, material shortages, and labor and driver shortages.
What retail media networks tell us about the future of the industry
Does it feel like you’re seeing more sponsored product recommendations on your go-to e-commerce platforms lately?
How Amazon sellers can seamlessly diversify their sales channels
It’s no secret that Amazon is a behemoth in the digital marketplace.
The benefits of automated repricing strategies in food retailing
Up to one-third of all food produced is lost or wasted, leading to inequalities in food availability and impacting food cost.
Is Ship Congestion Finally Easing Up?
Since early 2020, the U.S. has grappled with disruptions in the international supply chain, much of which was a direct result of the Covid pandemic.
Why retailers are embracing fixed CAM costs
Common area maintenance clauses in leases always created headaches. Now both retailers and landlords are finding relief with fixed price arrangements.
How Companies Can Prevent Retail Policy Abuse
Amid economic uncertainty, consumers are adjusting shopping habits accordingly.
The 5 steps all retailers must now take with their leases
It's official: ASC 842’s implementation is here.
Fortifying Your Retail Operations in the Face of Growing Cyber Threats
In today’s fast-paced retail and consumer industry, the shift towards hybrid shopping is rapidly changing the way retailers do business.
Reacting to Consumer Behavior During Times of Economic Uncertainty
If we’ve learned anything in the past few years, it’s that there will always be unpredictable external forces.
Combating Retail Ghosting: How Digital Tools Drive Worker Retention
Retail employees are quitting the industry in droves.
The Role of IoT Connectivity During an Economic Downturn
The proliferation of Internet of Things (IoT) adoption in retail is opening new pathways to business resilience at a time when it’s needed most.
How to Improve the Reverse Logistics Process for Better Outcomes
The ever-growing popularity of online shopping has also dramatically increased the number of returns retailers need to mitigate.
How to Move Post-Holiday Excess Inventory — And Maintain Brand Value
Rising inflation and fears of a recession present a challenging environment for retailers in the first quarter of 2023.
Business Outlook for Retailers
Businesses navigated a choppy and challenging 2022 by being nimble, creative, and disciplined.
Analysis: Retail Outlook 2023
After two years of frenetic activity fueled by a post-pandemic recovery, retailers are expected to confront a tougher operating environment in 2023.
Insight: Supply Chain Protected From Layoffs
Tech layoffs are dominating the headlines with cuts from major companies including Meta, Amazon, Cisco and Twitter due to attempts to save costs.
Why cameras are ideal for frictionless shopping
Online shopping and tap-to-pay methods have slowly introduced shoppers to the future of tech-powered retail, prioritizing convenience and contactless efficiency.
Five Reasons to Adopt Smart Warehouse Management
Technology is getting smarter all the time, and the solutions in your warehouse should not be an exception.
Why returns fraud should be a top priority within loss prevention
Organized retail crime (ORC) is on the rise across all channels.
How to Use Intelligent Clustering as a Competitive Advantage
Finding a balance between providing shoppers the products they want and the cost of doing so is key to success in retail.
Loss Prevention Is Bigger Than Shrink
Retailers have been combating theft and shrink for as long as there have been goods to sell.
How Business Process Outsourcers Can Make the Holidays Merry for Retailers
The holiday rush offers retailers the opportunity to add some much-needed revenue to their books.
From Meta: Four Creative Strategies to Set Your Online Holiday Campaign Apart
The holidays are the noisiest time of year for businesses and shoppers alike.
Omnichannel customer retention is critical as in-store traffic returns
During the COVID-19 pandemic, shoppers flocked to e-commerce amid lockdowns and concerns of exposure.
Holiday Hiring is the ‘Storm of the Century’
With the aftereffects of “The Great Resignation” looming like a winter storm cloud, hiring and retention continues to pose a major challenge.
Resolving excess inventory over the holiday season—and beyond
With the worst of the COVID-19 pandemic—and its social and economic side effects—seemingly behind us, retailers are anxious to rebound during what we can expect to be the most robust holiday shopping season in three years.
Luxury lives on Fifth Avenue, Rodeo Drive...and off I-270 in Columbus?
One of Ohio’s fastest-growing metros is the center of a Midwest expansion embarked upon by leading luxury brands.
The Five Most Common Social Commerce Mistakes and How To Fix Them
Social media is where customers spend 2.5 hours each day on average.
Technology Solutions Can Help Deter Retail Theft this Holiday Season
The holidays are fast approaching and in the air, there’s a feeling of shopping.
Using Automation to Solve The Labor Shortage
In the wake of the pandemic, the health of the retail sector has quickly recovered.
Enhancing In-Store Experiences with Music, Scent and Visuals
Experiences have always been the driving force behind retail, and yet many brands still struggle to understand and implement this transformation in today’s new economy.
A Bit of Tech Goes a Long Way In-Store
The world of retail has leaned into technology and it has subsequently transformed the entire shopping experience.
Expert Commentary: Update on U.S. ports
Port congestion around the U.S. is continuing to cause issues with the global supply chain.
Analysis: Data is the real gold in the Kroger-Albertsons deal
Kroger’s $24.6 billion deal to buy Albertsons would change the U.S. grocery landscape, creating a mega grocery chain.
Secondary market goods help holiday shoppers beat inflation
As consumers continue to face consistently high inflation, discretionary spending will be far less this holiday season than in years past.
Take a New ‘Jobs to be Done’ Approach for Adopting AI
Although interest in artificial intelligence has come and gone in the past, market experts believe it is here to stay.
2022 Holiday Season Will Look Very Different: Five things retailers need to know
The popular holiday tune, “It’s starting to look a lot like Christmas” hits differently for retailers this year.
Why shopping center developers must continue to be innovators
The social element, not the shopping opportunity, is what must drive today’s retail centers
Holiday Predictions 100 Days Out
This year could bring one of the earliest kick-offs to peak trading season ever, with customers in a determined mindset to buy.
How communication governs supply chain efficiency
Supply chains are fragile.
Trends shaping supply chain sustainability (SCS) in 2022 and beyond
According to the EPA, supply chains often account for more than 90% of greenhouse gas (GHG) emissions.
How can brick-and-mortar retailers compete against e-commerce brands?
E-commerce is sweeping the global markets at an extremely fast pace.
How Stores Can Work Harder: Seeing threats as opportunities for change
When it comes to threats, avoidance isn’t an option.
How not to bungle layoffs and become a viral sensation
They don’t teach how to conduct layoffs in college or graduate school.
Peak Season: Meeting Holiday Demands Amid Stressed Supply Chain
Many shippers and manufacturers have started to work on their supply chains to get inventory over to the U.S. sooner.
Analysis: Is Bed, Bath & Beyond Headed to Bankruptcy?
As predicted, retailers are struggling now that the historic government aid packages during the COVID-19 pandemic have ceased.
Digitalization gives retailers essential tools to combat inflation
In June, the U.S. Bureau of Labor Statistics announced that over the last year prices surged, exemplifying a key post-pandemic challenge facing retailers.
The next era of DTC is ‘direct-to-community’
As we begin to emerge from the pandemic, one of the most important learnings about commerce is that people want to shop their values and build more genuine relationships with businesses.
Consumers reimagine retail shopping
It’s no surprise that online shopping for goods and services reached an all-time high during the pandemic.
The Future is Electric: What retailers need to know about adding EV charging stations
Despite the tremendous gains made by e-commerce during the COVID-19 pandemic, brick-and-mortar locations remain a critical part of Americans’ shopping habits.
Retailers Should Look to QSRs for Inspiration
Regardless of how you study the competition, I urge everyone to watch quick-service restaurants/fast-food restaurants. If you are not, you are missing some critically important information.
Making Stores Work Harder: The Power of a Small-Format Strategy
It has been 20 years since The Home Depot introduced plans for a smaller format store. Its intention was to address urban areas where their traditional store concept wouldn’t fit.
Three ways to show love to your loyal customers
If the in-store experience is not up-to-par with the competition, customers will reconsider their loyalty.
First party misuse: The hidden cost of the e-commerce boom
We’ve all been there. We open our account statement only to find a transaction we don’t recognize from a merchant we don’t remember.
How Web 3.0 will challenge centralized data
In the Web 2.0 era, a handful of behemoth retailers dominated data collection and unification based primarily on online and in-app shopping behaviors.
Checkout has 99 problems…and speed is only one
Checkout abandonment is currently a $4 trillion problem for retailers.
How grocers are adapting to shoppers’ omnichannel fluidity
With COVID-19 having forced even reluctant grocers to operationalize e-commerce, it seems that the industry has finally reached an omnichannel tipping point.
Reimagining the role of store associates in a digital world
A friend of mine recently walked into the nursery department of a major home improvement store to look for a specific plant.
The Pandemic Did Not End City Life
When the pandemic began, many assumed that there would be a mass exodus from urban centers.
Unpacking the generational variance affecting retail
Walk into any shopping center, restaurant, or convenience store, and you’re sure to experience some degree of inconvenience that can almost always be traced back to COVID-19.
Everything Points to the Sunbelt as Next Center for E-commerce
Are you wondering where the next big boom in e-commerce will be?
The role of supply chain management in a successful BOPIS offering
The COVID-19 has pandemic flipped retail on its head.
Prioritizing Safety to Increase Employee Satisfaction
Employee satisfaction and retention have never been more important.
Headless commerce is not as scary as it seems
The term “headless commerce” can seem daunting.
Protecting Brand Loyalty When Last Mile Delivery of Large Items Fails
Consumers today have high expectations. Not only do they want the best price, they also gravitate towards retailers that deliver fast.
Leveraging AI-powered pricing increases margins in high inflation
In this period of high inflation, retailers will be challenged with razor-thin margins – which only continue to shrink.
How retailers and brands can support a circular economy
Sustainability matters to retail shoppers.
What retailers need to know about hiring minors this summer
As summer approaches, retailers may be looking at staffing options they did not consider before the current worker shortage.
Retailers’ Response to Social Issues Can Make or Break Their Reputations
Consumers and other stakeholders are putting their money where their morals are and expect the chains and brands they do business with to do the same.
Four small inventory management tweaks that can have a big impact
Accurate inventory management requires a significant investment of time and money.
Precision pricing: How retailers should act on inflation data
The data is not monolithic. Retailers should understand inflation trends more granularly.
AI and Workplace Transformation: Here’s what you need to know
Retailers emerging from the global pandemic are faced with continuous supply chain disruptions, an ongoing battle for talent, and labor shortages.
Four steps to combatting apparel inventory delays
The days are getting longer, and many consumers have warmer weather on their minds.
Building the Business Case for 'Store as a Warehouse'
While the wild surging of e-commerce sales has finally tempered, there’s no denying that several years of pandemic-induced consumer behavior shifts will have a lasting impact on the retail landscape.
Simplify checkout to keep shoppers engaged
Today’s e-commerce checkout experience has become very complex.
Beyond the pandemic: Clean data delivers repeat online shoppers
Online shopping has seen formidable growth, driven by new shoppers seeking socially distant options for acquiring goods and services.
New uses clamor to fill empty anchor space in California
Gyms, medical centers, pet services, and specialty supermarkets begin to reposition traditional centers in The Golden State.
Mixed-use projects: How downtowns moved to the suburbs
COVID pushed urbanites back to the suburbs and many will remain there. But they want their urban lifestyles, as well.
Optimizing operations using intelligent inventory
The retail marketplace has become increasingly competitive over the past decade.
Level the metaverse as a playing field
As emerging technology capabilities continue to grow and improve, the line between digital and offline personas will blur.
Insight: Retailers Concerned With Class Action And Employment Litigation
For almost two decades, our firm has conducted its Annual Litigation Trends Survey, analyzing litigation trends to assess the state of the legal landscape and consider their impact on organizations.
Nine steps retailers can take to ease the pain of inflation
Today, we find ourselves in the thick of the highest inflationary rates in many of our customers’ lives.
CPQ solutions are critical to your B2B e-commerce experience
Successful business-to-business digital commerce requires the right configure, price, quote technology.
Commentary: How retailers can achieve a cleaner, more affordable fleet
Retail executives are always rethinking their supply chain, looking for ways to improve operations.
The Future of Physical Retail, Two Years In: Consumers Need New, Real Experiences
My mission since 2019 has been to spatially and culturally reimagine how we do physical retail in the U.K.
Four ways to simplify your retail operations and save money
Saving money isn’t the most glamorous of topics.
Brick-and-Mortar’s Future Lies in Extending the Online Shopping Experience
For anyone with a finger on the pulse of the retail industry, they will have noticed long ago that we have entered the age of e-commerce, and it is clear that it isn’t going anywhere anytime soon.
As inflation bears down, retailers can uplift consumers
This moment in time continues to serve up an unfamiliar combination of factors that are complicating life for retailers and consumers alike.
How AI, control towers and robotics can help combat inflation
Inflation is a serious concern for U.S. consumers, with prices reaching a new high in January.
Why you should not fear cannabis dispensaries in your shopping centers
Most cannabis dispensaries are bright and well-lit with attractive modern-looking displays.
Handing belligerent customers – with better customer service
We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere.
Supply chain tech trends to watch
The supply chain is now an opportunity, a service, an asset, even a competitive advantage.
It’s not a sale until it’s a keep: reframing the returns discussion
If there is one area in retail that’s ripe for disruption, it’s returns.
Brands are avoiding checkout, costing nearly half their shoppers
Checkout has become synonymous with purchase in retail.
Shoppers’ Desires Compete with Shoppers’ Anxieties
If any sector is built to handle hurdles, it’s retail.
Lessons of 2021 are Key to a Better Future for Retailers
If hindsight is 20/20, then retailers know exactly what it will take to drive success in 2022 and beyond.
Creating a scalable framework for outstanding in-store retail experiences
Not even pandemic conditions have stymied customers’ desire for the traditional, in-store retail experience.
Three ways beauty brands can optimize Amazon listings
More shoppers than ever before are turning to Amazon and other e-commerce platforms to buy beauty products.
RILA VP offers insight into Supreme Court decision on vaccine mandate
The Supreme Court decision to put OSHA’s vax or test Emergency Temporary Standard on ice is notable for a number of reasons beyond its immediate ramifications of staying the ETS.
How non-retail tenants can boost retailers in municipalities
Cities and towns are under tremendous pressure to generate tax revenue in any way possible.
Designing and Planning for Hybrid Retail, Dark Stores and Urban Warehouses
As we approach a third year under the shadow of COVID-19, companies, developers and investors are still measuring the significant impacts the pandemic has had on commercial real estate, retail businesses and the global supply chain.
The Rise of Next-Gen Retail: Shifts in Shopping Center Design
Despite ongoing fears regarding e-commerce contributing to the demise of brick-and-mortar stores, it is clear that doomsday predictions have underestimated the consumer demand for visiting physical stores.
Small- and midsized businesses embrace ‘future-proof’ technology
The uncertainty caused by the pandemic has been challenging for small- and midsized retailers that lack the vast resources of larger organizations.
Four Strategies to Minimize Effects of Inflation While Increasing Profits
Inflation fears have resurfaced after a decade of subdued price increases, as the costs of many products and services have increased this year.
Three ways DTC brands can combat holiday supply disruptions
This year’s holiday outlook is merry and bright, with sales anticipated to rise at least 7%, according to a recent report from Bain and Deloitte.
Commentary: New York City’s new vaccine requirements for employers
New York City Mayor Bill de Blasio announced on Dec.
Generating authentic holiday customer insights in the store
Across the country, retailers are experiencing an influx of holiday foot traffic.
Using Technology to Increase Air Quality — and Keep Shoppers Safe
Even with a new variant complicating the COVID-19 pandemic, most businesses are fully open and in-person shopping is in full swing.
Post-Holiday Outlook: Time for a retail reset
With the holidays almost upon us, brands and retailers will be hoping both demand and supply hold up as the world continues to manage the effects of the pandemic.
Retail 2022 Predictions: Shifting Buying Behaviors, Supply Chain Nightmares
Over the past year, retail marketers have been forced to combat multiple industry curveballs to stay ahead of the competition while working towards keeping their once loyal consumers.
Why first-party data is a direct retailer’s most valuable asset
We have finally reached a moment in time where brands are driving meaningful revenue from e-commerce retailers and their own direct-to-consumer channels.
Top retail trend predictions for 2022
Retailers have faced challenges from all angles this year.
Five Retail Predictions for 2022
Expert insights from Aptos' VP of retail innovation.
Four Tips to Cope With Today’s Permitting Nightmare
Building and opening stores is taking longer than ever due to challenges that are beyond the control of American retailers — especially permitting backlogs that threaten to overwhelm some municipalities, as well as the labor and materials crunch in c
How the Apple Privacy Update Impacts Holiday Marketing Campaigns
As we head into peak spending season, retailers are now also forced to deal with inherently broken global supply chains, and an accelerated focus on consumer privacy.
Five Things Retailers Should Ask Delivery Providers for This Holiday Season
The biggest lesson for retailers from last year’s so-called “Shipageddon” peak season is that you don’t want to put all your eggs in just one delivery basket.
Viewpoints: Supporting Women- and People of Color-Owned Businesses
Transforming the shape of the corporate world means change at every level – and that includes buying.
Five Big Predictions for Retail in 2022
Just as 2020 took retailers by storm and taught brands a lesson or two in resilience, 2021 held its own surprises.
Five Trends Driving Food Store of the Future
The food retail market is experiencing a period of dynamic transition.
Three Elements of Future Stores: Customer Experience, Self-Service, Dark Store
Each environment is a study in evolution, constantly changing to adapt and survive. In the retail world, you don’t have to embark upon a Charles Darwin expedition to witness how this industry is rapidly changing to adapt to new consumer expectations.
Supporting Women and People of Color-Owned Businesses
Transforming the shape of the corporate world means change at every level – and that includes buying!
Building a Case for Unified Commerce
Retail has always been a fast-moving, keep-you-on-your-toes industry with a unique challenge waiting to meet you head-on every day.
Holiday Retail: Clean customer data keeps sellers in the lead
Consumer shopping habits have evolved, and retailers need to pay attention.
Five Steps to Improve the Customer Experience
The customer experience is becoming more and more important for all companies and industries.
Embracing a New Normal: Why We Should Never Go Back To A Pre-COVID Supply Chain
For the past decade, global supply chains have been running a seemingly normal path. However, when COVID hit its peak in March 2020, it exposed many of the vulnerabilities that have been affecting these networks.
Port Congestion: Going 24/7 is necessary but short-term fix
The port blockages in LA are part of a chain of events that near inevitably ends up with Americans paying higher prices because goods can’t arrive on shelves fast enough.
C-Suite Focus: Effective business scenario planning to success in 2022 and beyond
The year 2020 was an unexpected and complex year for retail, maybe a “new normal”— with the K-shaped recovery where some retail sectors grew top-line sales by as much as 30%, while others declined by the same percentage or more.
How retailers addressed back-to-school demand
Traditionally, the back-to-school season has started the hot business period in retail.
Luxury Retail Evolution Requires Seamless Blending of Digital And Physical
Currently, the luxury sector is undergoing a transformation.
Sounding the Alert on U.S. Supply Chain Congestion
Last week, the United States set a record for having 65 container ships waiting to be unloaded at the ports of Los Angeles and Long Beach, which is causing more strain and stress for the U.S. supply chain.
Beyond Allies: Building a network of support
One of the most common things we hear at the Network of Executive Women, particularly from men, is that they just don’t know where to begin supporting women – or how to go about it in ways that really make a tangible difference.
Empower Frontline Workers With a Comprehensive Digital Workplace Platform
Frontline workers represent approximately 70% of the U.S. workforce. But only 14% of organizations believe their frontline employees are digitally equipped to do their jobs effectively.
COVID and Retail Employment: Five issues on the near, long-term horizon
Retailers have regularly pivoted their business models over the past 18 months as changing guidance from world health organizations and national and local governments continue to change the rules of operation.
The Consumer Experience: Consequences of a Compressed Innovation Cycle
The past 18 months have seen – in retailers and suppliers alike – a critical lack of best practices and an almost overwhelming number of alternate fulfillment solutions being rolled out in mass.
Holiday retail tech: Four essential tips for pop-up store success
Every holiday season, retail chains like See's Candies significantly increase their store footprints by rolling out pop-ups and kiosks in malls and other locations, seemingly overnight.
President Biden's New Vaccine Plan Gives Some Guidance To Business Leaders
Yesterday, President Biden unveiled a plan requiring vaccination for workers of companies with greater than 100 employees or submit to weekly testing.
How Retailers Can Overcome the Influx of Challenges Ahead of The Holiday Season
Five recommendations for brands to optimize growth
Why Mobile Wallet is the Ultimate Weapon for BOPIS
Over the past year and a half, buy online, pickup in store (BOPIS) and curbside pickup have been used as a safe bridge between in-store and online shopping.
How moving headless might leave you with a headache
Headless e-commerce - if you haven’t heard about it yet, you probably have your head in the sand or more likely haven’t been sitting inside your local developer hotspots (aka coffee shops).
Tenant Bankruptcies in Shopping Centers: Risks and Opportunities
First Situation: You are a landlord whose shopping center tenant has commenced a Chapter 11 bankruptcy case.
Why Retail Sales Models Still Require a Human Touch
American retail is back in growth mode. But as executives make critical real estate decisions, they often face an uneasy question — whether to trust their instincts or go with the recommendations of today’s increasingly prevalent computer models.
Four key questions to ask when planning a new fulfillment center or DC
How retailers can ensure quick customer adoption of store technology
When implementing new technology in the store, consumer buy-in can be half the battle.
Lessons Learned From the Reorganization of Sur La Table
As with most predominantly brick-and-mortar retailers, Sur La Table had to implement an almost overnight shutdown of its 130-plus stores at the start of the COVID-19 pandemic in early 2020.
Post-Pandemic Primer: How to negotiate leases now
As the economy emerges from COVID-19, tenants entering into leases have the opportunity to proactively negotiate certain provisions in order to better protect their businesses in the event of future pandemics.
Departing with traditional returns
Merchandise returns are just a cost of doing business—a big cost!
Modern security analytics are shaping the ‘store of the future’
Throughout history, human beings have been notoriously bad at predicting the future of technology.
From in-store to dotcom: The war of retail pharmacy
Throughout the past few decades, industries and consumers alike witnessed the emergence of the cola wars, burger wars, and many other memorable brand rivalries.
Five things retailers can't do (easily) without headless checkout
A little over a decade ago, retailers applauded the shift away from self-hosted, licensed e-commerce platforms.
The future of in-store shopping is immersive and aspirational
The U.S. retail industry is anticipating a strong 2021, and the NRF predicts sales growth of 6.5%-8.2% this year – the fastest since 2004.
IoT powers up retail energy savings and cost reductions
A few years ago, a national retailer discovered they could save more than $2.5 million annually by making some simple operational changes.
Tomorrow’s Supply Chain: Five steps to the future of fulfillment
COVID-19 has changed retail for good. As consumers adapted their lifestyles and spending habits to accommodate lockdown restrictions, e-commerce sales skyrocketed worldwide.
Illegal Trade Knows No Borders. Let’s Collaborate To Stop It.
In the midst of a once-in-a-generation pandemic, other problems —some of which exist beneath the surface, beyond the public eye —that also negatively impact our communities were exacerbated.
Why Do Vendors Get Burned Twice in Bankruptcy?
Here are some of the myths often told to vendors by debtors and their professional advisors.
Store Associates at Crossroads: Skills and Strategies for an Omnichannel World
For many of us in retail, we have been talking about and building strategies around omnichannel for at least a decade.
How to Reduce the Cost of E-Commerce Returns?
In February of this year, Doddle undertook its latest survey of more than 1,200 U.S. consumers, conducted by YouGov, to understand how important the e-commerce returns experience is to shoppers.
Gamification in the warehouse: Your best friend or worst nightmare?
In 2020, the global gamification market was valued at $10.19 million, and is expected to reach $38.42 million by 2026.
10 Actions Small Brands Can Take for Amazon Prime Day Success
Amazon Prime Day is upon us.
Paying to ship air: How packaging can save your brand
When starting an online store, e-commerce entrepreneurs have so much to consider, including how they will drive more sales and set up shipping.
Inventory management holds the key to omnichannel fulfillment success
As the coronavirus pandemic raged, 2020 marked a year of dramatic increase in e-commerce, with online sales surging 27.6% worldwide.
Plan B during high demand - How to use back orders in drop-shipping
Conventional wisdom has long told drop-shippers and e-commerce retailers to avoid backorders because of how demanding online shoppers are.
Retailers: It’s time to adopt edge computing
As retailers continue to expand in-store operations as vaccination levels increase, there is mounting pressure to not only remain COVID-19-compliant, but also maintain a high level of customer service that will lure customers back to physical storefr
Selecting the best in-store technology to improve customer experience
As more consumers look to omnichannel fulfilment options due to the pandemic, retailers are under pressure to connect the dots between online and offline customer interaction.
Winning the last mile
In today’s on-demand world, there is a rise in consumer expectations to receive goods and services almost immediately.
How to lower energy costs chain-wide
Predictive analytics, automation and AI lower energy costs across a retailer’s portfolio
The Future of Retail Stores
COVID created millions of new online shoppers and expanded the range of products people buy online -- out of necessity.
Portfolio Software Brings New Level of Business IQ to C-Suite
A retail reckoning was on the way in the United States even before COVID-19.
Why Convenience Stores (Even the Big Chains) Should Lean into Local
Convenience stores, corner stores, bodegas, mini-marts, whatever you call them in your area, they were a lifeline to many during the COVID-19 pandemic.
Twenty Years Later: Four Things Retailers Can Learn From Apple’s Entry in Retail
Twenty years ago this month, Apple opened its first retail stores in McLean, Va., and Glendale, Calif.
If you own a mall, you also own a warehouse
Malls have always existed to bring together a multitude of inventories in support of commerce.
Top Five Priorities for Retail CFOs
The impact of the COVID-19 pandemic on retail has been asymmetrical, with some sectors having their best year and others their worst year.
Imagining the future of retail
Retail is ripe for innovation and redesign — with people at its center.
Easing Mask Mandates: Three Recommendations for Employers
With mask mandates being eased or lifted in states and local jurisdictions, employers across the nation now face the practical challenge of maintaining a safe and compliant workplace in an increasingly open environment.
The hidden costs of poor pricing verification
Every consumer has had the experience of being undercharged or overcharged for an item at a retail store, either noticing the mistake at the register or not realizing the error until they got home and reviewed the receipt.
Mother’s Day 2021 Takes on Special Significance After the COVID Year
This year’s Mother’s Day will be one for the record books
Maximizing Distressed Situations to Business Advantage
Bankruptcy experts outline four strategies to drive growth
Why Retail is in a Holding Pattern – and Should Be For a Few More Months
Bankruptcy expert discusses why October will be a crucial month for retailers and their lenders
Retailers' next challenge: Bringing consistency to the frontline
Retailers experienced tremendous challenges over the last year as they coped with the pandemic.
Survey Confirms: Retailers, Shoppers Ready to Roar Back
People are coming out of their long COVID-19 hibernation, and they are eager to shop.
Retail's worst kept secret - its growing returns problem
In 2020, U.S. retail returns totaled $428 billion. That's 10.6% of total retail trade.
Ad Explosion: Retailers poised to become the next media moguls
Expect more retailers to build out their online ad platforms.
Boost customer data accuracy and combat fraud with phone verification
As e-commerce booms, so does online identity fraud.
How retailers can unify the offline and online customer experience
The pandemic has left retailers asking two major questions. First: When people can’t — or won’t walk — into my store, how can I retain customer connection and loyalty?
Going mobile spurs e-commerce growth
Delivering an engaging and inspiring digital experience to consumers is one guaranteed way to establish a competitive advantage in the e-commerce market.
Five important retail marketing trends
Marketing is essential to increase your brand’s exposure and drive revenue.
For Supermarkets and Big Box, a Change of Scene in Design
About 80% of shopping is still in store, so store design still matters a lot
Sharpen your pricing and promotions in a chaotic market
Even pre-pandemic, retailers were keenly aware of intensifying pressures on their businesses.
Creating engaging retail ads that get more clicks
Whether walking down the street or scrolling through a newsfeed, consumers see countless amounts of ads daily.
BOPIS is here to stay, here’s what retailers need to consider now
By now, we know that BOPIS is a critical service for retailers that also offers a safe and convenient shopping option for consumers.
Bankruptcy — A New Beginning for Smaller Businesses
The past decade has been rough on the brick-and-mortar retail industry, particularly for smaller companies that faced competition from big-box retailers on one side and online retailers on the other.
Today’s consumers respond to social promotions
As we approach the official one-year anniversary of COVID-19 lockdowns, retail brands collectively are taking a look back at what worked, what didn’t, and how they can maintain positive growth in the year to come.
Four Ways Retailers Can Thrive After the Pandemic
In the 12 months since the start of the COVID outbreak in the U.S. there have been dramatic changes within the retail industry.
Four Expectations of the Post-Pandemic Consumer (And How to Meet Them)
With wide-spread vaccination on the horizon, relative relief from the global pandemic is close at hand. But even with a new layer of safety added to the retail shopping experience, one factor remains irrevocably changed — the consumer.
Why the pandemic has created new urgency around digital engagement
The pandemic has revolutionized consumer behavior, and there is no going back to the way things were.
Three roadblocks hindering grocery merchandising plans
Compared to other retail verticals, the grocery sector fared relatively well in 2020 from a revenue standpoint.
How retail can integrate deeper into lives of consumers, communities
2020 was the best and worst of years for retailers.
Can ‘Force Majeure’ Protect A Commercial Enterprise During COVID?
Since the onset of the national COVID-19 pandemic in the U.S.
Complying with ADA Accommodation Requests Amid COVID-19
Entering 2021 brought with it the hope of many retailers and business owners nationwide that COVID-19 vaccines and plans for their expedited distribution would soon allow the retail world to “return to normal.” That has not proven to be the case.
Augmented reality opens up new opportunities for retail innovation
One of the many ways life has changed since the start of the COVID-19 pandemic is how people shop.
What vendors need to know to negotiate with Amazon
Amazon, the 800-pound gorilla of online retailers, negotiates with vendors every day.
Key considerations for digital transformation in retail
Facing macro-competitive pressures coupled with the pandemic’s impact, retailers are forced to develop cloud-centric IT capabilities to improve customer experience and scale.
Survey: Retailers Unlikely to Require COVID-19 Vaccines for Employees
With COVID-19 immunizations underway, businesses in every industry are grappling with drafting and implementing vaccination policies.
How Brands Should Respond in Times of Uncertainty
In determining company strategy and marketing tactics during times of economic turmoil, political tension, or social unrest, the most important thing is to know your customer base.
Four ways fuel and convenience retailers can drive consumer engagement
In today’s challenging economic environment, fuel and convenience retailers face a critical inflection point.
Why There’s No More Delaying When It Comes to the Cloud
Consumers, businesses, and technology are all moving faster than ever.
Analysis: Valentine’s Day Under COVID-19 Will Break Last Year’s Record Sales
Consumer psychology is primed to make Valentine’s Day an even bigger retail event this year than last year, when sales hit an estimated $27.4 billion, representing a 20% year-over-year increase from 2019.
2021: New Year, Similar Challenges
As we kick off 2021, with the pandemic still unfortunately a top-of-mind concern, retailers continue to face increased pressures and competition, particularly given the significant uptick in online shopping.
Analysis: Bezos’s departure reflects Amazon shift from retailer to tech company
Amazon’s decision to hand Andy Jassy, head of the Amazon Web Services' (AWS) cloud computing business, the job of replacing Jeff Bezos as Amazon’s chief executive completes Amazon’s shift from being a retailer to a technology company.
Gift Card Boom: How to maximize spending
With the holiday season now behind us, our unprecedented circumstances brought to light something we all expected: Shopper behavior has changed dramatically.
Four ways to rebuild your retail pricing foundation in 2021
The beginning of the year is always a good time to realign business objectives and consider the company’s overall goals.
Fulfilling Consumers’ Need to Connect with Others in a Virtual World
Gift shopping is arguably one of the most aspirational, thought-filled and human-centered of all shopping experiences.
Facilities Management: New Best Practices
Long before COVID-19 was even a part of our vocabularies, retail stores have strived to keep their locations clean, safe and visually pleasing.
Customer-centricity: Predictions for 2021 & beyond
A transformative 2020 has elevated the role of the customer in monumental ways, accelerating any preexisting imperatives that ladder up to business growth.
Converting Former Big-Box Stores to Warehouse Space: Challenges, Opportunities
As e-commerce has accelerated, so had the demand for warehouse space. According to a report from CBRE, nearly 14 million square feet of big-box retail space in the U.S. has been converted to industrial space.
How Air Quality Technologies Can Help Keep Shoppers Safer
The concept of a healthy building isn’t new but has become increasingly relevant topic as retailers look to create healthier, safer and more differentiated shopping experiences.
What Retailers Need to Know About COVID-19 and HVAC
Under the pandemic’s ongoing public health and economic impact, retailers are being challenged to do everything possible to lower the risk of COVID-19 transmission in their indoor shopping areas and work environments.
Best holiday sales in years driven by plucky consumers — in-store and online
Confounding dour predictions of soggy holiday sales — and defying COVID headwinds — America’s resilient shoppers drove the November-December holiday period to a record-breaking $768 billion in sales, a remarkable 8.6% leap from last year’s $707 billi
What traditional retailers can learn from digitally native brands
Explosive growth in e-commerce has shaken up the retail industry, challenging traditional brands to find new ways to digitally engage customers.
HRC’s Retail Predictions for 2021
Despite the arrival of the vaccine, we expect the first half of 2021 to reflect a continuation of 2020’s acceleration toward digital and omnichannel as most shoppers remain at home.
Why implementing a hybrid cloud should be your New Year’s resolution
Many retailers have adjusted to the ongoing COVID-19 pandemic by committing to online-only sales and expanded sales periods.