People are coming out of their long COVID-19 hibernation, and they are eager to shop.
In 2020, U.S. retail returns totaled $428 billion. That's 10.6% of total retail trade.
Expect more retailers to build out their online ad platforms.
As e-commerce booms, so does online identity fraud.
Delivering an engaging and inspiring digital experience to consumers is one guaranteed way to establish a competitive advantage in the e-commerce market.
The pandemic has left retailers asking two major questions. First: When people can’t — or won’t walk — into my store, how can I retain customer connection and loyalty? Second: When things return to a relative normal, how will I position my brand for long-term competitive success?
Marketing is essential to increase your brand’s exposure and drive revenue.
About 80% of shopping is still in store, so store design still matters a lot
Even pre-pandemic, retailers were keenly aware of intensifying pressures on their businesses.
Whether walking down the street or scrolling through a newsfeed, consumers see countless amounts of ads daily.
By now, we know that BOPIS is a critical service for retailers that also offers a safe and convenient shopping option for consumers.
As we approach the official one-year anniversary of COVID-19 lockdowns, retail brands collectively are taking a look back at what worked, what didn’t, and how they can maintain positive growth in the year to come.
The past decade has been rough on the brick-and-mortar retail industry, particularly for smaller companies that faced competition from big-box retailers on one side and online retailers on the other.
In the 12 months since the start of the COVID outbreak in the U.S. there have been dramatic changes within the retail industry.
With wide-spread vaccination on the horizon, relative relief from the global pandemic is close at hand. But even with a new layer of safety added to the retail shopping experience, one factor remains irrevocably changed — the consumer.
The pandemic has revolutionized consumer behavior, and there is no going back to the way things were.
Compared to other retail verticals, the grocery sector fared relatively well in 2020 from a revenue standpoint.
2020 was the best and worst of years for retailers.
Since the onset of the national COVID-19 pandemic in the U.S. around this time last year, businesses have been struggling to survive, and more than a few have tried to use “force majeure” provisions in contracts to escape or mitigate what would have been their ordinary contractual obligations.
Entering 2021 brought with it the hope of many retailers and business owners nationwide that COVID-19 vaccines and plans for their expedited distribution would soon allow the retail world to “return to normal.” That has not proven to be the case.
One of the many ways life has changed since the start of the COVID-19 pandemic is how people shop.
Amazon, the 800-pound gorilla of online retailers, negotiates with vendors every day. Vendors can face Amazon from a position of strength…if they prepare properly.
Facing macro-competitive pressures coupled with the pandemic’s impact, retailers are forced to develop cloud-centric IT capabilities to improve customer experience and scale.
With COVID-19 immunizations underway, businesses in every industry are grappling with drafting and implementing vaccination policies.
In determining company strategy and marketing tactics during times of economic turmoil, political tension, or social unrest, the most important thing is to know your customer base.
In today’s challenging economic environment, fuel and convenience retailers face a critical inflection point.
Consumers, businesses, and technology are all moving faster than ever.
Consumer psychology is primed to make Valentine’s Day an even bigger retail event this year than last year, when sales hit an estimated $27.4 billion, representing a 20% year-over-year increase from 2019.
As we kick off 2021, with the pandemic still unfortunately a top-of-mind concern, retailers continue to face increased pressures and competition, particularly given the significant uptick in online shopping.
Amazon’s decision to hand Andy Jassy, head of the Amazon Web Services' (AWS) cloud computing business, the job of replacing Jeff Bezos as Amazon’s chief executive completes Amazon’s shift from being a retailer to a technology company.
With the holiday season now behind us, our unprecedented circumstances brought to light something we all expected: Shopper behavior has changed dramatically.