Amid store closings and reopenings in light of COVID-19, retailers have been successfully adapting to significant shifts in consumer shopping habits as many consumers flock online for most of their purchases.
In fact, e-commerce has experienced a
With numerous cities and states mandating infection control practices like social distancing, the wearing of masks, and sanitizing of workplace services and tools, many business owners have questions as to how guidance to slow the spread of COVID-19
Retail is undergoing the most massive changes it's ever experienced. The pandemic has accelerated long-simmering trends that are radically altering both the landlord and tenant sides of retail real estate.
On June 30, 2020—just one day before the most comprehensive privacy law in the United States became enforceable—California Attorney General Xavier Becerra released an alert reminding his state’s residents of their rights under that law, the Californ
Until recently, dark stores have been relatively rare in the U.S., but more common in countries such as the U.K. and France.
Dark stores refer to stores that are closed to the public except for pickup and delivery.
The retail landscape has undergone a dramatic shift in the last decade because of emerging technologies.
Amidst the COVID-19 pandemic, it’s been brought to light just how important technology’s role is in providing a successful and safe retail ex
In the wake of this pandemic, retail establishments are implementing new ways to create physical barriers between their employees and the public, where six feet of social distance cannot be realistically maintained.
Retailing has always been a dynamic industry, turning changes out of their control into moments that redefine the consumer experience.
But lately, consumer expectations and behaviors are evolving so fast and deep that they no longer resemble thos
For the past several years, retailers have been experiencing multiple technological disruptions.
From e-commerce and flexible fulfillment, to warehouse robotics and automation, to retail AI systems that offer accurate and dynamic forecasts,
As businesses across the country are beginning to reopen and/or are increasing staffing levels as stay-at-home orders are lifted, some retailers are finding that certain employees are refusing or resisting the calls to return to work.
In recent years, off-price retailers have successfully gained precious market share from traditional retail channels.
The growing demand for designer trends at deep discounts coupled with shorter-lead times and agile buying within off-price
Given that all Best Buy’s physical stores were closed for six weeks of the quarter and that it sells mostly bigger ticket discretionary products, a sales decline of 6.3% is nothing short of a remarkable result.
As the largest grocer in the U.S. – and one of the handful of retailers that remained open in March and April – many consumers turned to Walmart during the coronavirus crisis, both to stock up pantries and to secure the everyday goods they need.
Chain Store Age recently spoke with David Holme, founder and CEO of Exigent Group, about how retailers can adapt — online and in store — to the changes and challenges being wrought by the COVID-19 pandemic.
The retail industry was in trouble before the virus. Online retail and e-commerce sites changed consumer spending habits and the high costs of running a brick-and-mortar retail had a negative impact on the industry.
Retail was already challenged on many fronts prior to the pandemic. Now the industry is facing terrible realities that make the bankruptcies and store closures of the past few years seem tame by comparison.
In our technology-driven global economy, the race is on for retailers to find new ways to become more central in their customers’ lives.
This requires rethinking every touchpoint across the retailer-consumer relationship, now more than
What shoppers are looking for when they step foot in a convenience store is in the name: convenience.
They’re looking for an easy, quick experience – whether that’s filling up their tank, grabbing a few items they need, or both.
Since March 1, the entire retail sector has undergone a huge sea change, with several major sectors seeing severe declines in business, even before virtually all specialty apparel and department stores closed the week of March 15, along with many other specialty stores.
As the COVID-19 pandemic continues to dominate headlines worldwide, businesses in nearly every industry face fresh challenges each day, many of which will impact operations in the weeks and months to come.
Consumer buying behaviors are changing dramatically as a result of COVID-19 – what people buy, where they buy, how they buy, how much they buy, and how often. This places great strain and uncertainty on a complex and already over
As big retail adjusts to the tax complexities resulting from the Supreme Court’s Wayfair ruling, there is one unintended consequence that is getting little attention, but will likely become a significant risk to the sector in the years to come.
“Shrink” is something that most in the retail industry have come to accept.
Preventing 100% of theft, fraud, and other crimes is a daunting task, and although retailers do the best they can to limit their losses, the numbers remain upsettin
On the heels of shifting consumer preferences, global policy changes and a steady flow of cyber-attacks, the state of California has put into motion the most comprehensive consumer data protection to date.
In recent years, many retailers have made significant efforts to ensure that their physical locations, websites, and mobile applications are accessible to customers with disabilities in compliance with Title III of the Americans with Disabilities Act (“ADA”).
From a single store to a large brand with a national presence, retailers face many unique challenges.
Few of these challenges, however, have as much potential impact to a retailer’s brand and financial status as environmental and waste regulation
Black Friday showed up this year, but it was clearly different – and it needs to be measured differently.
Some will talk about how Black Friday fell short. But did it? Add in all the selling that was done as early as Nov.