Content about the University of Michigan

October 28, 2011
Report: Consumer confidence unexpectedly up in October

A report released Friday by Thomson Reuters and the University of Michigan found that consumer confidence in the United States rose unexpectedly in October, a signal that an economic recovery process may still be intact.

February 15, 2011
Poll shows e-commerce customer satisfaction stalls

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

December 29, 2008
Survey: Netflix, Amazon Tops in Customer Satisfaction

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

October 16, 2008
Report: Consumer Confidence Plummets

Reuters and the University of Michigan on Friday released the preliminary results of their survey...

June 30, 2007
Catalog Call Centers Satisfy Customers

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

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