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April 4, 2011
Survey: Amazon.com, Kohl’s and Costco are leaders in customer service

Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.

September 2, 2010
Burger King agrees to $4 billion private equity offer

Fast-food burger chain Burger King said Thursday it has agreed to sell itself to a...

November 13, 2008
Expert: Online Sales to Jump This Holiday Season

Although retail sales are expected to be weak this upcoming holiday season, online shopping is...

August 31, 2008
Retail Power in Oregon

Like much of the West Coast, Oregon is, by and large, not feeling the...

February 25, 2008
iTunes No. 2 Music

According to a Tuesday report by market researcher NPD Group, Apple's iTunes is now the...

November 18, 2007
Expert: Holiday Gift Cards to Ring Up $30B in Sales

West Lafayette, Ind., ...

November 12, 2007
Holiday Online Shopping Expected to Rise; Customer Service Top Priority

West Lafayette, Ind., ...

October 31, 2007
Holiday Spending May Rise but Not Enough to Make Retailers Merry

West Lafayette, Ind., ...

April 30, 2007
Hardening the Target

Following the release of new standards for payment-card-industry (PCI) compliance in September, 2006, many retailers...

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