Content about mobile device

June 19, 2013
Study: 88% of consumers have negative mobile shopping experiences

The trend to shop on smartphones is growing, with 71% of smartphones owners saying they shop using their mobile device, according to a report by Scava, a provider of mobile, tablet and in-store technologies.

May 7, 2013
Finding a New Home

Social media giant Facebook is generating lots of buzz with the debut of its app launcher, Facebook Home, which turns existing Android smartphones into a Facebook-centric mobile device. (App launchers are applications that allow users to customize the home screen on their personal devices and add various other functionalities to it.)

May 7, 2013
Focus on: Mobility

After a successful pilot, Best Buy Canada is expanding its use of fully integrated, enterprise mobile point (mPOS) solutions on its selling floor. The new, tablet-based technology has improved customer service, including reducing checkout times, and staff productivity.

May 7, 2013
Keeping Track

The use of mobile devices by sales assistants and other associates presents retailers with new opportunities — and new challenges. Of the latter, one of the most critical has do with managing and maintaining the devices. According to one expert, the help desk can't be expected to do it all.

"Every device needs to be configured and supported and managed in some way," said Alan Dabbiere, chairman of AirWatch, a provider of mobile security and enterprise mobile management, in a presentation at the National Retail Federation Conference & Expo.

May 7, 2013
Keeping Track

The use of mobile devices by sales assistants and other associates presents retailers with new opportunities — and new challenges. Of the latter, one of the most critical has do with managing and maintaining the devices. According to one expert, the help desk can't be expected to do it all.

"Every device needs to be configured and supported and managed in some way," said Alan Dabbiere, chairman of AirWatch, a provider of mobile security and enterprise mobile management, in a presentation at the National Retail Federation Conference & Expo.

May 2, 2013
The Mobile Leap of Faith – Why Mobile is Not the Next RFID

It's no secret that consumers are adopting mobile technology at a breakneck pace and integrating it into every part of their lives, including shopping. But while the retail industry generally understands that mobile technology CAN add significant value to both the customer experience and their own bottom line, it may not exactly know HOW or WHY this is the case.

April 22, 2013
Survey: Mobile moms browse, buy on own schedule
Survey results released by Alliance Data Retail Services found that many mothers are tapping into their mobile phones’ capabilities to help with their hectic lives, whether via text, tag or talk.
April 15, 2013
Accenture Survey: Consumers want seamless experience across all channels

Retailers that deliver on their customers’ expectations and provide them with a seamless shopping experience – whether they are shopping in a store, online or through a mobile device – will win their loyalty and gain a competitive advantage that drives sales, according to new research by Accenture.

March 15, 2013
Focus on: Mobility

Mobility is sure to play an increasingly important role in Macy's omnichannel future, both in commerce and marketing. But don't look for the company to take a cookie-cutter approach.

December 27, 2012
Making the Customer Connection

Getting closer to the customer has always been important to retailers, but never more so than it is today. Chain Store Age spoke with SAP’s Lori Mitchell-Keller about the transformational shifts that are shaking up the retail model.

All the buzz today is about how retailers need to get closer to the customer, but what exactly does it mean?

December 27, 2012
Multichannel Growth

When UGG Australia began evaluating how shoppers wanted to engage with its brand, the footwear company — best known for its popular sheepskin boots — decided to augment its wholesale channel and digital presence with freestanding brick-and-mortar stores.

“Retail [freestanding stores] allows Deckers to showcase the UGG product in ways that many of our partners may be unable [to do],” said Yul Vanek, VP information technology for Deckers Outdoor, the Goleta, Calif.-based parent of UGG, Teva and other banners.

December 27, 2012
Sears ‘ Digital Strategy Keeps Evolving

When it comes to mobile commerce and digital solutions, Sears Holdings has evolved into a best-in-class company, one that has truly embraced the cross-channel shopping experience. Seeking ways to make shopping more convenient for its customers, the chain was among the first to offer visibility to in-store inventory, as well as the ability to buy online and pick up in-store.

November 5, 2012
Survey finds 27% of adults will use a smartphone or tablet for holiday shopping

More than one-quarter (27%) of U.S. adults will use their smartphone or tablet for their holiday shopping this year, according to new survey by CouponCabin.com.

November 1, 2012
Survey: Online, mobile shopping on the rise for the holidays

Survey results released by PriceGrabber revealed that 16% of consumers will shop using a mobile device during the holiday season, compared with 13% last year.

August 23, 2012
Survey: 57% of app users say they may do holiday shopping on mobile device

A survey released by Apigee found that three out of five – or 57% – of mobile app users would consider purchasing their holiday gifts this year on a mobile device.

August 20, 2012
Five trends brick-and-mortar retailers need to know to reach the 'new kid' in town

By Shelley E. Kohan, RetailNext

June 1, 2012
IBM: Most customers prefer self-checkout; IBM unveils Mobile Shopper

An IBM "Institute of Business Value" study revealed that self checkout is the preferred way to shop for most consumers today, and more than half said they want to use a mobile device to scan while shopping, and to do final checkout at a self-checkout station.

April 17, 2012
Malls Go Mobile

Of the common areas hosted by a mall, the busiest has become the virtual one. Increasingly, consumers frequent mall websites to check out promotions at their favorite retailers. Website views are nothing new — but the escalation in mobile connectivity presents a revolutionary opportunity for retailers.

April 16, 2012
Trending Toward Tablets

Today’s retail associates have more selling tools at their disposal than ever before — not the least of which is the increasingly popular tablet. The mobile device has taken not only front-of-house selling to new levels but has added efficiencies and enhanced employee productivity to back-of-house functions as well. Chain Store Age talked with Mike Stinson, VP marketing of Motion Computing, about the trend toward tablets.

What are some of the most prevalent uses of tablets in the retail environment?

March 12, 2012
Survey: Most tablet owners use mobile devices to shop

A survey released by PriceGrabber said that 77% of consumers who own a tablet computer use either a tablet or a smartphone to shop.

February 21, 2012
Alliance renews agreement with The Buckle

Alliance Data Systems announced it has signed a multi-year renewal agreement to continue providing private label credit card services to The Buckle, Kearney, Neb., which operates more than 430 stores in 43 states, as well as a robust e-commerce business.

February 9, 2012
New POS Technology Available to Retailers in 2012

By Shannon Martin, shannon.martin@onlinemediapartner.com

There are a variety of new technologies that will become available throughout 2012 to small business owners looking for ways to process credit and debit cards. In the past, business have had to rely on costly terminals purchased from merchant account providers who charged not only for the equipment, but also for the processing of the cards used by a business’ customers.

January 10, 2012
IBM: Mobile shopping doubles over holiday

On Tuesday, IBM released its final Benchmark announcement for the 2011 holiday season, detailing a continued strong performance for mobile as well as an overall increase in online spending for December 2011.

December 27, 2011
IBM: December online shopping remains strong through the holiday

The IBM Benchmark Report showed continued strength for online retailers.

December 8, 2011
Verve Wireless: Electronics No.1 category shopped for on smartphones

Consumers and their smartphones are becoming inseparable when it comes to shopping, according to a survey by Verve Wireless, a mobile advertising company, which found that over 60% of respondents use their smartphone for shopping one or more times each month.

© 2013