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March 15, 2013

The physical store remains the centerpiece of the purchase journey, according to a study by PwC. The report, "Demystifying the Online Shopper," addresses myths about multichannel retailing and offers some ideas to help retailers keep up with their customers. Here's a recap:

February 26, 2013

The retail industry is poised for another year of heavy deal flow.

February 11, 2013

By Rob Schmults, Intent Media

February 6, 2013

Social media isn’t likely to become an important retail channel anytime soon, according to a new report by PwC.

December 19, 2012

Survey results released by customer experience management firm Empathica Inc. revealed that customer service is the key driver of brand advocacy in retail pharmacy.

November 26, 2012

Market share defensibility remains a key challenge for many traditional U.S. retailers, against a backdrop of minimal growth and heavy competition, according to a Fitch Ratings report.

June 21, 2012

Wading through retail technological innovations and deciding what options and applications should be top priority can be daunting at best. But the opportunities clearly outweigh the challenges, said Epicor Solutions’ Douglas Taylor in an interview with Chain Store Age.

What are the biggest operational challenges facing retailers today?

April 16, 2012

By Elizabeth Cogswell Baskin

Editor’s note: Launched in March 2010, Pinterest now ranks as the third most-visited social-networking site in the United States, according to a recent report by Experian Marketing Services. Pinterest, which lets its users “pin” photos and information onto virtual boards, ranks behind only Facebook and Twitter in terms of total visitors, according to the report. It also skews heavily female — about 60% of users are women.

April 9, 2012

By Elizabeth Cogswell Baskin, Tribe

March 21, 2012

By Theodore J. Kobus III, Esq., Baker & Hostetler LLP

October 28, 2011

By Craig Johnson, president, Customer Growth Partners

August 22, 2011

While retailers continue to beef up computer security, hackers continue to find ways to circumvent even the most sophisticated cyber-blockades. And the threat is not only hackers or rogue employees maliciously liberating private information: Data breaches occur when sensitive information is improperly disposed of and tossed in the trash or lost when a laptop or other portable electronic device is mislaid by or stolen from a well-meaning employee. This not only impacts your customers but can damage a company’s reputation and bottom line.


August 8, 2011

Walmart announced on Monday that it is expanding its check and card cashing services to accept more types of checks and take more forms of identification from shoppers.

June 20, 2011

Retailers that sell gasoline have long been challenged to maintain margins and reduce costs related to retains and run-outs and other operating expenses. It’s even more of a priority today, given the volatile fuel market and increased competitive pressures. 


May 15, 2011

By Paul Bridgewater, VP world payments, Digital River

February 10, 2011

As consumers become more digitally connected than ever before, with product information and price comparisons at their fingertips, brand loyalty isn’t what it used to be. In response, the industry may be readying itself for a shift that puts consumers in the driver’s seat, dictating what they want, wherever they choose.

January 18, 2011

Consumer spending will rise 3% this year, according to retail analysts at S&P Equity Research.

December 1, 2010

Today's consumers are more informed, influential and decisive than ever before. They demand more from their retailers, both face-to-face and virtually.

November 17, 2010

According to a special national consumer poll commissioned by the International Council of Shopping Centers and Goldman Sachs, 31% of households plan to shop on Black Friday in 2010 compared with 26% in 2009.

October 21, 2010

Predicting consumer behavior is always risky, particularly in today’s uncertain economic climate.

September 24, 2010

By Eric White, eric.white@wrensolutions.com

Each year, retailers successfully host special events that draw crowds, generate excitement, and drive revenue. In many ways, retailers are the masters of events, putting on thousands each year with no incidents occurring.  Unfortunately, the events most noted in the media are those that go wrong and it only takes one event to do irreparable damage to the brand, trigger litigation, and bring the wrath of the media and unhappy customers.

March 21, 2010

The popular reference to “the new norm” in retail understates the significant transformation underway....

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