Content about Zappos.com

February 7, 2013
Zappos teams with Kenshoo Social and Shoutlet on Facebook marketing

Social marketing platform Kenshoo Social said that it has completed an integrated Facebook marketing campaign for Zappos and cloud-based social marketing platform, Shoutlet.

November 30, 2012
Report: Amazon, Costco tops in online customer satisfaction

Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the 2012 Harris Poll Shopper Satisfaction Study of Online Retailers.

October 31, 2012
From Online to on the Street

By Peter Burgoyne, CBX

September 21, 2012
Study: Amazon, Trader Joe’s and Costco Tops With Consumers

Amazon.com, Trader Joe’s and Costco Wholesale Corp. came out on top with consumers in a survey by global consulting firm OC&C Strategy Consultants. Rounding out the top five were Zappos and iTunes.

August 23, 2012
Study: Amazon ranks as America’s favorite retailer

Amazon.com, Trader Joe’s and Costco Wholesale Corp. came out on top with consumers in a survey by global strategy firm OC&C Strategy Consultants, Boston.

May 9, 2012
Gap’s online Piperlime unit to open its first retail store

Online retailer Piperlime, a division of Gap Inc., will open its first retail store this fall, in the SoHo neighborhood of New York City.

January 16, 2012
Report: 24 million customer accounts hacked at Zappos

A report by Reuters said that online shoe retailer Zappos was hacked over the weekend, affecting 24 million customers in its database.

December 6, 2011
Netflix, Google, Amazon, Target and Publix rank highest in brand simplicity

Netflix, Google and Amazon top a list of the 10 “simplest” U.S. brands, according to Siegel+Gale’s second annual Global Brand Simplicity Index.

January 25, 2011
Leadership survey: Walmart and McDonald's in, Zappos and Ikea out

survey released Tuesday by management consultancy Hay Group, ranking the 20 best companies for in terms of leadership, said that both Walmart and McDonald’s made the sixth annual list, but incumbents Zappos and Ikea dropped out of the rankings.

January 11, 2011
Zappos.com Tops in Customer Service

Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers' Choice Survey, whose results were released at the National Retail Federation's Annual Convention and Expo in New York City.

November 29, 2010
Survey ranks top 10 retailers for customer service

Amazon.com, Nordstrom and J.C. Penney are just a few of the retailers that made the grade on the list of the top 10 retailers for customer service as selected by shoppers in the sixth annual NRF Foundation/American Express Customers’ Choice survey.

November 8, 2010
Report: Amazon acquires Quidsi to expand female reach

A report Tuesday by the Financial Times said that Amazon has acquired the largest U.S....

November 30, 2008
Zappos: Returns With a Smile

This is the make-or-break month for retail survival: Every sale, every expense, every competitive...

September 30, 2008
Blending Technology and Tradition

The 2008 presidential election is upon us, and campaigns are heating up. The issues...

February 26, 2008
Zappos Drops Free Overnight Shipping

Zappos has dropped its free guaranteed overnight shipping and price-matching initiatives....

January 31, 2008
L.L. Bean Tops Customer-Service Survey

Satisfaction guaranteed is a mantra that many companies purport to live by, but customers say...

January 31, 2008
L.L. Bean Tops Customer-Service Survey

Satisfaction guaranteed is a mantra that many companies purport to live by, but customers say...

December 31, 2007
Tony Hsieh

The Make no mistake. Hsieh is here...

December 31, 2007
Twenty-Five Leaders With Expanded Spheres of Influence

Preparing “best lists” is an American obsession. From the earliest Best Dressed list from...

December 3, 2007
Cultural Revolution

Take all the rules you thought you knew about running a business and turn...

August 31, 2007
Culture Conscious

While all retailers claim to deliver good customer service, a recent incident proved that...

August 30, 2007
Culture Conscious

While all retailers...

August 30, 2007
Culture Conscious

While all retailers...

March 31, 2007
Happy Feet

Shoppers are not...

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