Content about Zappos.com

January 22, 2014

Zappos Couture is launching a redesigned web presence with artistic direction and editorial from new artistic director Andre Leon Talley.

January 6, 2014

Zappos is reportedly instituting a radical overhaul of its management structure that will eliminate traditional managers and flatten the corporate hierarchy, even eliminating internal job titles.

December 28, 2013

Zappos took the top spot in a ranking of fastest holiday shippers according to a study by Kurt Salmon and StellaService.

December 23, 2013

Costco and Nordstrom were the number one and two ranked retailers in terms of their return policies, according to a new report from personal finance site GoBankingrates.com.

February 7, 2013

Social marketing platform Kenshoo Social said that it has completed an integrated Facebook marketing campaign for Zappos and cloud-based social marketing platform, Shoutlet.

November 30, 2012

Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the 2012 Harris Poll Shopper Satisfaction Study of Online Retailers.

October 31, 2012

By Peter Burgoyne, CBX

September 21, 2012

Amazon.com, Trader Joe’s and Costco Wholesale Corp. came out on top with consumers in a survey by global consulting firm OC&C Strategy Consultants. Rounding out the top five were Zappos and iTunes.

August 23, 2012

Amazon.com, Trader Joe’s and Costco Wholesale Corp. came out on top with consumers in a survey by global strategy firm OC&C Strategy Consultants, Boston.

May 9, 2012

Online retailer Piperlime, a division of Gap Inc., will open its first retail store this fall, in the SoHo neighborhood of New York City.

January 16, 2012

A report by Reuters said that online shoe retailer Zappos was hacked over the weekend, affecting 24 million customers in its database.

December 6, 2011

Netflix, Google and Amazon top a list of the 10 “simplest” U.S. brands, according to Siegel+Gale’s second annual Global Brand Simplicity Index.

January 25, 2011

survey released Tuesday by management consultancy Hay Group, ranking the 20 best companies for in terms of leadership, said that both Walmart and McDonald’s made the sixth annual list, but incumbents Zappos and Ikea dropped out of the rankings.

January 11, 2011

Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers' Choice Survey, whose results were released at the National Retail Federation's Annual Convention and Expo in New York City.

November 29, 2010

Amazon.com, Nordstrom and J.C. Penney are just a few of the retailers that made the grade on the list of the top 10 retailers for customer service as selected by shoppers in the sixth annual NRF Foundation/American Express Customers’ Choice survey.

November 8, 2010

A report Tuesday by the Financial Times said that Amazon has acquired the largest U.S....

November 30, 2008

This is the make-or-break month for retail survival: Every sale, every expense, every competitive...

September 30, 2008

The 2008 presidential election is upon us, and campaigns are heating up. The issues...

February 26, 2008

Zappos has dropped its free guaranteed overnight shipping and price-matching initiatives....

January 31, 2008

Satisfaction guaranteed is a mantra that many companies purport to live by, but customers say...

January 31, 2008

Satisfaction guaranteed is a mantra that many companies purport to live by, but customers say...

December 31, 2007

The Make no mistake. Hsieh is here...

December 31, 2007

Preparing “best lists” is an American obsession. From the earliest Best Dressed list from...

December 3, 2007

Take all the rules you thought you knew about running a business and turn...

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