Content about Temkin Group

March 19, 2013

Research results released by consulting firm Temkin Group revealed, among retailers, Sam’s Club and Amazon earned top marks.

February 27, 2013

Survey results released by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.

June 27, 2012

Research results released by Temkin Group put grocers Publix and Hy-Vee along with credit unions and Chick-fil-A at the top of its 2012 Temkin Customer Service Ratings, which examines how U.S. consumers rate the customer service of 174 large companies across 18 industries.

March 28, 2012

Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.

March 20, 2012

Sam's Club, Aldi, Publix Super Markets, Amazon.com, and H.E.B. are the retailers with the most loyal customers according to a new study by Temkin Group.

February 27, 2012

Research released by Temkin Group, which ranked the customer experience at 206 large companies across 18 industries, found that several grocers are offering excellent customer service.

February 14, 2012

Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience: Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H.E.B., and credit unions.

April 4, 2011

Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.

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