Content about Service

December 19, 2012

Kroger tops consumer survey for customer service

Survey results released by customer experience management firm Empathica Inc. revealed that customer service is the key driver of brand advocacy in retail pharmacy.

April 23, 2012

Organizing for insight: How retailers can collect and gain advantage from meaningful consumer insights

By Joel Alden, Hana Ben-Shabat, Bobby Wehmeyer and Basil Wuson, A.T. Kearney

November 30, 2011

Parago launches entirely Spanish language fulfillment offering

Parago, a leading provider of consumer and corporate incentives, announced the launch of a promotional fulfillment service offering designed to reward and communicate to clients’ Spanish-speaking customers in their language of preference.

September 21, 2011

Not All Customer Experiences Are Created Equal

By Katrina Gosek, director of product marketing, Endeca

June 7, 2011

Survey: 65% of consumers have left store due to poor service

Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine.

February 16, 2011

Survey: Fewer consumers switch service providers

For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study by Accenture.

December 3, 2010

Sam’s Club launches delivery service

Sam's Club has launched a new service that offers delivery, installation, assembly or set-up of a number of items such as mattresses, televisions, computers, barbecue grills and more.

November 7, 2010

Innotrac and Ann Taylor extend fulfillment agreement

Innotrac Corp., a full-service provider of product fulfillment, order processing and customer care services for...

October 31, 2010

Centralized Control, Delivered Locally

Managing facilities at the local level for large, national chains continues to be a...

August 30, 2010

Five ways to reduce risk and increase efficiencies with the right service provider

For more than two years now, retail facility managers have been hunkering down; deferring maintenance and postponing facility upgrades until the economy shows signs of improvement.

May 31, 2010

Sizzling Service at Coldwater Creek

As Coldwater Creek has expanded over the years, the number of calls received by...

January 6, 2010

Access Display Group, appoints lead customer service coordinator

Access Display Group, a leading designer and manufacturer of signage fixtures and visual merchandising display...

October 19, 2009

Survey: Chat and self-service top customer experiences

A new study from RightNow to investigate online shoppers' attitudes towards the technology used for...

October 14, 2009

Amazon introduces same-day deliveries

Amazon.com said Thursday that people in New York, Las Vegas and five other U.S. cities...