Out-of-stocks are the most important overall element that impact satisfaction with the grocery trip experience, according to a study by The Retail Feedback Group.

Self-checkout technology continues to rise in importance at retailers in North America, according to a new study by IHL Group.

State and federal authorities in New Jersey broke up a multistate theft ring that stole merchandise from Home Depot Inc. stores by not ringing up all items at self-checkout counters, the Associated Press reported.

A majority of U.S. consumers believe that self-service technologies such as self-checkout and kiosks improve the store experience, with almost half of younger shoppers preferring to use self-checkout in stores, according to a new survey by The NPD Group for NCR Corp.

Winn-Dixie Stores is implementing IBM point-of-sale and self-checkout technology to transform and enhance customer service, speed innovation and increase operational efficiency.

Stop & Shop Supermarket has opened a store in Andover, Mass., that offers a variety of high-tech shopping solutions, including Check It! self checkout lanes, and Scan It! hand held devices that allow customers to scan and bag groceries while they shop.

At the National Retail Federation Convention in New York City on Monday, Fujitsu announced the unveiling of a new checkout technology that is designed to significantly reduce checkout times, improve customer experience and reduce operational costs.

Transactions at self-service kiosks will surpass $740 billion in 2010, but the rate of growth...

Roundy’s Supermarkets and Balance Innovations have been chosen as the winners of the IBM Retail...

When Tesco announced it would “set up shop” in the United States, it described...

Although self-service technology has graced the retail landscape for years, many consumers have been...