Content about Returning

June 14, 2013
RSR Research: Multiple channels produce profits

A new study from RSR Research concludes that retailers offering multiple selling channels connect more with consumers and are more profitable than retailers operating a single channel.

February 27, 2013
The Self-Service Shopper of the Future

By Oren Betzaleli, EVP, head of product and marketing, Retalix

January 15, 2013
IBM Study: Shoppers open to online and in-store shopping

Shoppers diversifying the way they shop for and acquire goods, becoming increasingly open to buying both online and in-store depending on their needs at time of purchase.

December 4, 2012
NRF: Return fraud to cost retailers $2.9 billion this holiday season

Retailers will lose an estimated $8.9 billion to return fraud this year, and $2.9 billion during the holiday season alone, according to the National Retail Federation’s 2012 Return Fraud Survey.

December 3, 2012
Nine Tactics Consumers Use to Make Fraudulent Returns

By Tom Rittman, Theretailequation.com

The holiday season is often considered the most wonderful time of year, but as retail sales soar, so do returns. And don’t be fooled by a seemingly valid receipt. Savvy fraudsters know how to prey on holiday cheer costing retailers thousands of dollars in fraudulent returns and exchanges.  

June 5, 2012
NRF: Organized retail crime continues to rise

The number of retailers that fell victim to organized retail crime groups increased in the past year, according to the National Retail Federation’s Organized Retail Crime Survey.

May 29, 2012
Leveraging the 13 Seasons of Retail to Achieve Consumer Centricity

By David Kudas and Russell Parker, JDA Software

February 27, 2012
Returns Take the Lead in 2012

By Ken Burkeen, UPS

January 11, 2012
Kurt Salmon finds retailers fall short on online returns

Although online sales grew 15% from 2010 to 2011, many retailers' online ordering, shipping and returns processes failed to keep pace, according to management consultancy Kurt Salmon's rankings of 50 retailers.

November 10, 2011
NRF survey: Return fraud to cost retailers $3.5 billion this holiday season

Survey results released Thursday by the National Retail Federation found that fewer retailers expect return fraud rates to grow this holiday season, due in part to stronger checks and balances and to enhanced return policies.

March 30, 2011
Watson and the retailer’s dilemma

By Chuck Densinger & Mason Thelen, IBM

February 23, 2011
Creating customer-centric service at the return counter

More and more retailers are seeking innovative ideas to deliver customer service excellence at the return desk in an attempt to set them apart from the competition and make a first-rate impression with consumers.

February 14, 2011
Survey: More than one-third of consumers not happy with return policies

More than one-third of customers who returned gifts they received this past holiday season were not satisfied with their return experiences, according to a new study released by MarketTools, which provides software and services for market research and enterprise feedback management.

December 13, 2010
Are you using your store space wisely?

Retail is a continuously evolving, competitive industry driven by consumer demand.

November 30, 2010
The Evolving Role of "Gut Instincts" in Retail

he retail industry might just be the last bastion of the gut instinct.

November 24, 2010
Study: Retailers’ return policies not user friendly

A study of some of the country’s largest retailers’ return policies has found significant failings, according to CrossView, a premier provider of cross-channel commerce solutions.

November 8, 2010
NRF report: Holiday return fraud to cost retailers $3.7 billion

A report released Tuesday by the National Retail Federation said that the retail industry is...

September 29, 2010
Container Store and Intuit partner to eliminate receipts

The Container Store said Thursday it has established a partnership with QuickReceipts, new from Intuit,...

September 13, 2010
Retail Equation receives patent for providing consumer warnings via return authorization systems

The Retail Equation, an industry leader in retail transaction optimization solutions, received an important patent...

August 31, 2010
Focus on: Preventing Return Fraud

Return fraud and abuse is a year-round challenge, with estimates of industry losses ranging...

October 29, 2009
Survey: Holiday-related return fraud to cost retailers $2.7 billion

According to NRF’s annual Return Fraud Survey, completed by loss-prevention executives at 134 retail companies,...

December 9, 2008
Report: Shoppers Feel Return Policies Are Fair

With an eye on customer service, more retailers plan to be more lenient with their...

November 30, 2008
Zappos: Returns With a Smile

This is the make-or-break month for retail survival: Every sale, every expense, every competitive...

September 30, 2008
Eye on Loss Prevention

Based on our 2008 work, we have one resounding answer. The number of people who...

July 31, 2008
Returns Management Gets Smart

Retail forensics has turned the returns counter into a potential CSI episode—either a customer-service...

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