A survey released Tuesday by Accenture showed that when it comes to customer loyalty, poor service can cause customers to abandon one company in favor of another.

The economy continues to squeeze consumers, and they are responding by pulling back their...

Harrah’s knows exactly where its profits come from—and that extends far beyond the gaming tables....

Delhaize America’s Food Lion, Hannaford Bros. and Sweetbay Supermarket have implemented Houston-based adplex’s interactive online...