A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.
What’s in a brand? Resiliency for one thing. That’s one of the key takeaways from Interbrand Design Forum’s annual ranking of the 50 most valuable U.S. retail brands. The study is based on the idea that retail brands have a financial net worth that can be measured through three metrics: the brand’s financial performance; the role the brand plays in driving consumer selection; and brand strength, or the ability of the brand to secure the delivery of expected future earnings.
QVC provided the best online experience for its mobile website and Dell provided the best experience for its desktop site, according to Gomez, the web performance division of Compuware Corp.
QVC provided the best online experience for its mobile website and Dell provided the best experience for its desktop site, according to Gomez, the web performance division of Compuware Corp.