Content about Consumer behaviour

January 2, 2014

U.S. consumer confidence, which decreased in November 2013, rebounded the following month, according to The Conference Board Consumer Confidence Index, which now stands at 78.1 (1985=100), up from 72 in November.

January 2, 2014

The store experience isn’t what it used to be. Rapidly developing omnichannel technologies, such as mobile and social, are redefining the very definition of a “store” and what customers can accomplish within.

December 20, 2013

Overall in-store satisfaction has grown 23% in the last six years.

November 27, 2013

One of the most significant trends in customer engagement over the past several years is the rise of social media outside marketing and inside customer service.

November 4, 2013

Zoomingo, the personalized shopping discovery app that helps shoppers find the best deals in their local stores and malls, announced an agreement with Simon Property Group, the largest mall operator in the U.S., to market the Zoomingo app for the upcoming 2013 holiday shopping season.

October 29, 2013

Consumer confidence fell sharply in October, according to The Conference Board, whose monthly consumer confidence measure dropped to 71.2 in October, down from 80.2 in September.

October 16, 2013

Consumers will take a conservative approach to spending this holiday season.

October 14, 2013

Consumers value the retail store experience on multiple levels and continue to make the vast majority of their purchases in stores, according to a new study from global management consulting firm A.T. Kearney. The report found that the physical store is the channel of choice across all ages (from Millennial to senior citizens) and household income levels (from less than $25,000 per year to more than $100,000 per year).

September 24, 2013

Consumer Confidence decreased in September amid resurfacing concerns about the short-term outlook for both jobs and earnings, according to The Conference Board’s Consumer Confidence Index.

September 23, 2013

Nearly 158 million consumers will participate in Halloween activities this year, slightly less than the historic high of 170 million people last year.

September 18, 2013

Publix Pharmacy is North America’s favorite based on customer satisfaction, according to a new study of 3,600 consumers conducted by customer intelligence solutions provider Market Force Information.

August 27, 2013

The Conference Board Consumer Confidence Index, which had declined in July, increased slightly in August.

August 26, 2013

Improvements in housing and labor probably helped boost U.S. consumer spending last month.

August 8, 2013

Retailers trying to successfully attract business from back-to-school shoppers need to understand the different types of customer segments they must target.

July 30, 2013

Online consumers in the United States are motivated by the ability to conduct transactions across multiple channels with convenience and positive shipping experiences.

July 26, 2013

Nearly 70% (68%) of consumers plan to spend up to $500 this back-to-school shopping season compared with 63% in 2012 and 48% in 2011, according to a new spending forecast from e-commerce platform provider PriceGrabber.

July 18, 2013

The average household expenditure on all types of back-to-school items is expected to be about $285 this year, with 39% of consumers planning to spend more than last year and 45% planning to spend about the same.

May 23, 2013

A Thursday report by Bloomberg said that U.S. consumer confidence for the week ended May 19 advanced, indicating that Americans’ outlook on the economy is optimistic.

May 13, 2013

The national vacancy rate for shopping centers dropped slightly from 10.09% to 10.06% in the first quarter of 2013, according to a study by global real estate services company Colliers International.

May 7, 2013

Go offline, young man: That appears to be the mantra of e-commerce merchants these days.

As competition in the world of online retailing heats up — with Amazon's ever-burgeoning dominance posing the biggest threat — more pure-players are taking the brick-and-mortar plunge. It's a reminder, many experts say, of the strong appeal of the in-store experience — even when stacked up against the convenience of online shopping.

May 6, 2013

North American consumers opened their wallets in the first quarter of 2013 and exhibited a desire to spend again, although they remain cautious, according to the Nielsen Global Survey of Consumer Confidence and Spending Intentions.

April 12, 2013

A report released Friday found that confidence among American consumers declined in April to a nine-month low.

March 27, 2013

Consumer confidence fell sharply in March, according to The Conference Board's Consumer Confidence Index.

February 26, 2013

Consumer confidence rebounded in February, reversing three straight months of declines, according to The Conference Board, a private research group.

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