Content about Consumer behaviour

May 23, 2013
Consumer confidence rises on economic optimism

A Thursday report by Bloomberg said that U.S. consumer confidence for the week ended May 19 advanced, indicating that Americans’ outlook on the economy is optimistic.

May 13, 2013
Colliers: Shopping centers national vacancy rate down in Q1

The national vacancy rate for shopping centers dropped slightly from 10.09% to 10.06% in the first quarter of 2013, according to a study by global real estate services company Colliers International.

May 7, 2013
Getting Physical: Online Retailers Move Offline

Go offline, young man: That appears to be the mantra of e-commerce merchants these days.

As competition in the world of online retailing heats up — with Amazon's ever-burgeoning dominance posing the biggest threat — more pure-players are taking the brick-and-mortar plunge. It's a reminder, many experts say, of the strong appeal of the in-store experience — even when stacked up against the convenience of online shopping.

May 6, 2013
Nielsen: U.S. consumers spending looking up

North American consumers opened their wallets in the first quarter of 2013 and exhibited a desire to spend again, although they remain cautious, according to the Nielsen Global Survey of Consumer Confidence and Spending Intentions.

April 12, 2013
Consumer confidence falls to nine-month low

A report released Friday found that confidence among American consumers declined in April to a nine-month low.

March 27, 2013
Consumer confidence plummets in March

Consumer confidence fell sharply in March, according to The Conference Board's Consumer Confidence Index.

February 26, 2013
Consumer confidence rebounds in February

Consumer confidence rebounded in February, reversing three straight months of declines, according to The Conference Board, a private research group.

February 26, 2013
Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.

January 30, 2013
Future consumer trends include emphasis on human services and artisan goods

Automation and mass production will continue to make life easier in the years ahead, but consumers and companies will react by valuing – and promoting – human services and artisan goods.

January 29, 2013
Consumer confidence in January falls to 14-month low

A report released Tuesday by The Conference Board showed that confidence among U.S. consumers fell in January to its lowest point since November 2011.

January 28, 2013
NRF forecasts slower sales for 2013

Retail industry sales (which exclude automobiles, gas stations, and restaurants) will increase 3.4%, down slightly from 4.2% in 2012 and 5.8% in 2011, according to the National Retail Federation’s 2013 economic forecast.

December 27, 2012
Amazon sets standard in customer satisfaction survey

Amazon remains at the head of the class in terms of customer service, according to the annual Holiday E-Retail Satisfaction Index released Thursday by customer experience analytics firm ForeSee.

December 27, 2012
Consumer confidence tumbles in December

A report issued by the Conference Board said that its consumer confidence index fell sharply in December to 65.1 from 75.1 in November, impacted by fears of tax increases and impending government spending cuts.

December 6, 2012
Macy’s to keep stores open 48 hours straight Dec. 21 through Dec. 23

Last-minute holiday shoppers will have some help from Macy’s this year, as the retailer plans keep most of its stores open 48 hours straight the weekend before Christmas, from 7 a.m. Dec. 21 through 7 a.m. on Dec. 23.

November 27, 2012
Consumer confidence rises to four-year high in November

A report released by the Conference Board showed that consumer confidence rose in November to the highest level in more than four years.

November 14, 2012
NRF report: Sandy and fiscal cliff send October retail sales downward

The National Retail Federation said that, for the first time in three months, retail sales ticked down slightly as consumers cooled discretionary spending in the face of inclement weather and uncertainty in Washington.

October 25, 2012
And the Unhappiest Shoppers Are…

As we head into November, I find myself inundated with holiday surveys, with experts weighing in on everything from the busiest shopping days of the season to the impact of smartphones. To be honest, all of the data seem to blend together after a while, leaving me dizzy with projections and predictions.

October 25, 2012
Holiday survey: ‘Disciplined shoppers’ seeking value; Black Friday popularity bounces back

Consumers are expected to spend an average of $582 on holiday shopping this season, and 23% plan to spend more than $750, according to a survey by Accenture. And half of consumers (52%) expect to increase their spending by $250 or more

October 12, 2012
Nielsen survey gives retailers reason for holiday cheer

Higher consumer confidence levels, increased impulse buying and consumer intent to spend more could all lead to an upside surprise in 2012 holiday spending, according to Nielsen analyses.

October 2, 2012
Survey finds more consumers to research holiday purchases online before buying

Survey results released by online shopping site PriceGrabber found that 88% of shoppers plan to research their holiday gift purchases in advance to find the best deals.

September 25, 2012
Consumer Confidence Index increases in September

The Conference Board Consumer Confidence Index, which had declined in August, improved in September to 70.3 -- up from 61.3 in August.

June 27, 2012
Consumer confidence in June dips to five-month low

The Conference Board, in its monthly sentiment index released on Wednesday, said that confidence among U.S. consumers dropped in June for a fourth consecutive month, reaching a five-month low.

June 21, 2012
Leveraging Technology to Improve Business

Wading through retail technological innovations and deciding what options and applications should be top priority can be daunting at best. But the opportunities clearly outweigh the challenges, said Epicor Solutions’ Douglas Taylor in an interview with Chain Store Age.

What are the biggest operational challenges facing retailers today?

June 18, 2012
Survey sees increase in back-to-school spending

School is just ending in some areas of the Northeast, and already the first back-to-school shopping survey has been released.

June 4, 2012
Retailers using pent-up cash; 58% plan to increase capital spending, with IT No. 1 priority

Retail executives have more cash, are adding employees and enjoying stronger revenue, but they remain quite guarded longer term, not seeing a complete economic recovery until 2014 or later, according to the 2012 Retail Outlook Survey by audit, tax, and advisory firm KPMG LLP.

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