Content about Company Technology

June 10, 2013
Brooks Brothers brings in-store experience online

Brooks Brothers is connecting data to the customer experience in order to replicate the highly personalized shopping environment of its stores on its e-commerce site.

May 28, 2013
Marks & Spencer Combines Clicks & Bricks in Amsterdam

British retailer Marks & Spencer takes a giant leap forward in its goal to becoming a multichannel leader with the opening of its new concept store in Amsterdam.

May 28, 2013
RetailMeNot upgrades Android app

Digital coupon provider RetailMeNot Inc. is now including location-based offers in its free Android app.

May 23, 2013
Study: More Hispanic shoppers use mobile than general market shoppers

A study released Thursday by The Integer Group and M/A/R/C Research found that 16% of Hispanic shoppers are using their mobile devices to make purchases, compared to 12% of general market shoppers.

May 13, 2013
Hand-Held Media: Squeezing More Sales from the Same Four Walls

By Rafi Musher, Stax Inc.

May 13, 2013
Shake Shack deploys NCR smartphone app

Shake Shack has implemented the NCR Pulse Real-Time smartphone application.

May 10, 2013
Marks & Spencer puts new spin on 'clicks & bricks' with innovative Amsterdam store

British retailer Marks & Spencer takes a giant leap forward in its goal of becoming a multichannel leader with the opening of its innovative new concept store in Amsterdam.

May 9, 2013
Dillard’s taps OpinionLab for customer feedback solution

Chicago -- Dillard's has selected OpinionLab to extend its omnichannel “Voice of Customer” program including its digital, mobile and in-store experiences, with precise insight into what its customers want and need.

OpinionLab's patented solutions allow Dillard’s to systematically interpret customer feedback across all of Dillard’s brand touchpoints, including mobile platforms, online and in-store. Now, Dillard’s can monitor and optimize the customer experience in real-time with an end-to-end solution set that includes research design, data collection and integration, analysis and reporting. Location-specific, context-rich insight can be fed across the organization, from managers through executives, for the greatest impact from the voice of the customer.

“At Dillard’s, we are committed to providing the very best customer service and a great experience for our customers regardless of where they shop – whether that’s in our stores, at Dillards.com or through their mobile phones,” said Woody Chin, CIO of Dillard’s. “We believe our decision to select the global leader in Voice of Customer, is a true testament of our commitment – making it even easier for our customers to provide feedback and for our company to act on that feedback.”

May 9, 2013
Target Stumbles in Executing ‘Cartwheel’ on Facebook

Target’s new “Cartwheel” Facebook shopping app is a great concept – use the world’s most popular social media platform to help generate in-store traffic

May 7, 2013
Finding a New Home

Social media giant Facebook is generating lots of buzz with the debut of its app launcher, Facebook Home, which turns existing Android smartphones into a Facebook-centric mobile device. (App launchers are applications that allow users to customize the home screen on their personal devices and add various other functionalities to it.)

May 7, 2013
Focus on: Mobility

After a successful pilot, Best Buy Canada is expanding its use of fully integrated, enterprise mobile point (mPOS) solutions on its selling floor. The new, tablet-based technology has improved customer service, including reducing checkout times, and staff productivity.

May 7, 2013
Keeping Track

The use of mobile devices by sales assistants and other associates presents retailers with new opportunities — and new challenges. Of the latter, one of the most critical has do with managing and maintaining the devices. According to one expert, the help desk can't be expected to do it all.

"Every device needs to be configured and supported and managed in some way," said Alan Dabbiere, chairman of AirWatch, a provider of mobile security and enterprise mobile management, in a presentation at the National Retail Federation Conference & Expo.

April 25, 2013
Weis Markets ups cap ex budget to support remodels and tech investments

Weis Markets announced it would invest $135 million in its 2013 capital expenditure program, an 8% increase compared to the year prior.

April 18, 2013
Study: 76% of women prefer in-store shopping over smartphone

Research findings released by mobile-retail marketer Swirl found that a full 76% of women prefer shopping in stores over shopping via their smartphones.

April 16, 2013
Walmart unveils sustainable commitments in global meeting

In its Global Sustainability Milestone Meeting on Monday, Walmart announced new commitments the retailer says will dramatically increase energy efficiency and renewables, and hasten its path toward being 100% supplied by renewable energy.

April 15, 2013
Accenture Survey: Consumers want seamless experience across all channels

Retailers that deliver on their customers’ expectations and provide them with a seamless shopping experience – whether they are shopping in a store, online or through a mobile device – will win their loyalty and gain a competitive advantage that drives sales, according to new research by Accenture.

April 2, 2013
Costco selects Digimarc to provide interactive print-to-mobile experience

Digimarc Corp. announced that Costco Wholesale Corp. is using the Digimarc Discover Intuitive Computing Platform (ICP) to embed transparent digital watermarks in editorial and advertising content connected with The Costco Connection starting with the April issue.

April 1, 2013
Polaroid Fotobar, Delray Beach, Fla.

Polaroid Fotobar, a new retail concept from Polaroid, has opened its first location, in Delray Beach, Fla.

March 25, 2013
CVS/pharmacy launches new iPad app

CVS/pharmacy announced the launch of a first-of-its-kind interactive iPad app, delivering a virtual 3-D digital drugstore experience for Apple iPad users.

March 15, 2013
Mobile Payments

Consumer use of smartphones and tablets is helping to drive the growth of mobile transactions in retail. Chain Store Age spoke about the growing trend with Don Kingsborough, VP retail services, PayPal, which recorded $14 billion in mobile payments in 2012 and expects to exceed $20 billion this year. According to Kingsborough, PayPal is well-positioned to tap into mobile payment growth as it already has three key elements in place: a large consumer base (55 million-plus in the United States), a network of merchant partners and "ecosystem" partners.

March 11, 2013
Vibes and Build-A-Bear Workshop in successful mobile campaign

Vibes, a mobile marketing and technology company, announced the results of a successful mobile campaign aimed at engaging and increasing Build-A-Bear Workshop’s customer base through their mobile phones.

March 5, 2013
Did You Know Your Bioptic Might Already be Outdated?

By Mike Poldino, Motorola Solutions

February 4, 2013
Oracle to buy Acme Packet for $1.7 billion

Oracle Corp. said it has agreed to buy Acme Packet for $29.25 per share or approximately $1.7 billion, net of Acme Packet’s cash.

January 18, 2013
Study: Brands and retailers have most followed pages on social media

Brands and retailers have the most followed or “Liked” pages on social media, according to WSL/Strategic Retail.

January 16, 2013
Bricks versus Clicks: Four Ways to Convert Showrooming Opportunities

By Mike Romano, SoundBite Communications

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