Content about CRM

May 8, 2013
Modell’s launches Micros POS and CRM systems

Sporting goods retailer Modell’s is launching Micros-Retail’s Xstore Point-of-Service, Relate Customer Relationship Management and miStore mobile POS solutions.

December 19, 2012
A.C. Moore selects Epicor Retail CRM to enhance customer loyalty

Epicor Software Corp. said that A.C. Moore Arts & Crafts has selected and implemented the company’s Retail Customer Relationship Management solution to strengthen customer relations and support future loyalty/reward initiatives.

October 23, 2012
The Finish Line selects Oracle solutions to support growth strategy

As part of a larger initiative to upgrade the customer experience and localize offerings in its 640 stores nationwide.

June 21, 2012
Leveraging Technology to Improve Business

Wading through retail technological innovations and deciding what options and applications should be top priority can be daunting at best. But the opportunities clearly outweigh the challenges, said Epicor Solutions’ Douglas Taylor in an interview with Chain Store Age.

What are the biggest operational challenges facing retailers today?

June 21, 2012
Understanding Cloud Computing

The term “cloud computing” generally means anything that involves delivering hosted computing services over the Internet. Here, the word “cloud” is used to refer to the Internet, most frequently depicted in diagrams as a cloud.

May 18, 2012
Gartner: Measuring ROI critical to social CRM initiatives

Although the adoption of social media by sales, marketing and customer service departments continues to grow rapidly, by the end of 2012, only 50% of Fortune 1000 companies will receive a worthwhile return on investment from their social customer relationship management (CRM) initiatives, according to Garner.

May 11, 2012
Retailers Win With Mobile Payments

By Matthew Talbot, Sybase 365

April 6, 2012
Rug Doctor selects Buxton to assist in CRM efforts

Rug Doctor said that it has chosen customer analytics firm Buxton to assist with the company’s customer relationship management strategy.

October 3, 2011
Suvey finds most companies gives U.S. businesses high marks on service

Most consumers hold strong positive attitudes on the quality of service they receive from U.S. businesses, according to new research from customer relationship management company Convergys Corporation.

August 26, 2011
Retail Marketers: Step Out of the Past and Into the Cloud

By Arthur Sweetser, chief marketing officer, 89 Degrees

July 13, 2011
Microsoft Talks Up the Future

The Microsoft Worldwide Partner Conference (WPC) is taking place this week (July 10 – 14) in Los Angeles, with some 15,000 from around the globe in attendance at the Staples Center. It’s a huge event, with over 100 breakout sessions each day, 22 regional keynotes and country breakouts. To kick-off the show, CEO Steve Ballmer said that, thanks to partners, Windows 7 has sold more than 400 million licenses in less than two years, and is still the fastest-selling operating system in history.

Here are some  other interesting tidbits from the conference:

May 26, 2011
Oracle’s debuts next-generation business intelligence applications

Oracle on Thursday unveiled a prebuilt business intelligence application for retailers.

May 11, 2011
KPMG survey: Retailers look to organic growth initiatives to increase market share

Retailers will pursue major investment in customer relationship management systems, business intelligence systems, and enterprise resource systems for transaction processing, according to a survey of 152 senior financial executives of global retail companies by KPMG International.

May 3, 2011
Express puts entire product line on its Facebook page

Express announced the enhanced option to shop and purchase its entire product line via the brand's Facebook page, which now includes over 837,000 friends.

April 13, 2011
Loyalty Updated


Tired of relying on deep, blanket mass-marketing promotions to attract shoppers, specialty retailer Crabtree & Evelyn is delving into its customer database and using a new customer relationship management strategy to deliver service based on its shoppers’ needs. 


March 30, 2011
Watson and the retailer’s dilemma

By Chuck Densinger & Mason Thelen, IBM

March 1, 2011
Achieving customer centricity in multichannel commerce

According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.

February 14, 2011
Achieving customer centricity in multichannel commerce

According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.

January 26, 2011
Retail U survey: Mobile most important in 2011

Mobile technology ranked as the most important priority for retail in 2011, according to a recent online poll by Retail U.

January 12, 2011
BevMo! launches technology initiatives to support growth

Beverages & More has launched a next-generation technology initiative based around NRF/ARTS (Association for Retail Technology Standards) standards coupled with cloud computing and high-performance technology and service providers that include NCR Corp., Verifone, Retail Anywhere, Trevarian, and Anametrix.

January 12, 2011
Crabtree & Evelyn selects 89 Degrees as CRM partner

Crabtree & Evelyn has retained 89 Degrees to assist the retailer in developing a wide range of digital and direct marketing programs.

January 5, 2011
Oracle completes acquisition of ATG

Oracle on Wednesday announced that it has completed the acquisition of Art Technology Group (ATG).

November 1, 2010
Oracle to buy e-commerce software maker ATG for $1 billion

Oracle Corp. announced Tuesday it would purchase e-commerce software company Art Technology Group (ATG) for...

August 31, 2008
Tools and Trends

Talk to the major providers of retail real estate technology and solutions, and all...

December 31, 2006
Personal Recognition

In a perfect holiday season, shoppers in your store on Black Friday were also shopping...

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